The Dynamics 365 CE Functional Consultant is responsible for leading the analysis, design, configuration, testing, and deployment of Microsoft Dynamics 365 Customer Engagement solutions. The consultant works closely with business stakeholders to understand requirements, document business processes, and implement fit-for-purpose CRM solutions across Sales, Customer Service, Marketing, Field Service, and Customer Insights applications incorporating other capabilities across the Microsoft Technology stack.

The role requires a combination of business process mapping expertise, functional solution design capability, stakeholder management, and an understanding of the wider Microsoft Power Platform ecosystem and extending to Microsoft Azure.

Dynamics 365 CE Experience

•10+ years implementing Microsoft Dynamics CRM / Dynamics 365 CE solutions.

•Experience delivering multiple end-to-end D365 CE implementations.

•Experience of working with third party vendors / suppliers.

•Experience of support and maintenance





•Experience working across at least the first three of:

oSales

oCustomer Service

oField Service

oMarketing / Customer Insights (optional)

oContact Centre (nice to have)

Functional Consulting

•Robust requirements gathering and workshop facilitation experience.

•Experience producing:

oUser Stories and Acceptance Criteria

oFunctional Design Documents

oProcess Maps

oTest Scripts

oTraining Materials

Microsoft Power Platform

•Experience with:

oPower Apps (Model and Canvas-Driven Apps)

oPower Automate

oPower BI

oDataverse (mandatory)

Data Migration

•Experience in:

oData mapping

oData cleansing

oData migration planning (optional)

oData reconciliation

Integration Experience

•Understanding of integrations involving:

oAzure Integration Services

oAPIs

oMiddleware platforms

oERP systems

oContact Centre platforms

oInterpret readable integration message formats like JSON

📌 CE Functional Lead (India)
🏢 ValueLabs
📍 India