JOB DESCRIPTION Branch Head – Preschool & Daycare

Organisation: Little Leaders School
Department: Centre Operations & Administration
Reporting To: Director / Management
Location: Malviya Nagar / Kalkaji, New Delhi

1. Job Purpose

The Branch Head is responsible for the overall management and smooth functioning of the preschool and daycare centre. The role involves overseeing academic operations, admissions, parent relationships, staff management, fee collection, marketing, safety, and regulatory compliance to ensure quality education and sustainable business growth.

2. Key Roles and Responsibilities

A. Centre Operations & Administration

- Ensure the smooth day-to-day functioning of the preschool and daycare.
- Maintain attendance records, student files, staff records, registers, and other administrative documentation.
- Ensure adherence to school policies, SOPs, hygiene standards, and safety protocols.
- Monitor classroom readiness, infrastructure, housekeeping, and maintenance.
- Ensure timely execution of all operational tasks and management instructions.

B. Academic Coordination

- Ensure implementation of the prescribed curriculum and academic plans.
- Monitor lesson plans, classroom activities, learning outcomes, and teacher performance.
- Conduct regular classroom observations and ensure age-appropriate teaching practices.
- Coordinate assessments, events, celebrations, parent-teacher meetings, and academic activities.
- Ensure timely completion and maintenance of academic records.

C. Admissions & Business Development

- Achieve monthly admission and revenue targets assigned by management.
- Handle enquiries, follow-ups, school visits, counselling, and admission conversions.
- Maintain an updated enquiry database and follow up with prospective parents.
- Develop local marketing initiatives, referral campaigns, and community outreach activities.
- Coordinate promotional creatives, social media activities, and parent communication campaigns.

D. Parent Relationship Management

- Maintain positive and professional relationships with parents.
- Address parent queries, complaints, and concerns promptly and appropriately.
- Ensure regular communication regarding school activities, holidays, events, and policies.




- Handle sensitive issues professionally and escalate major concerns to management.
- Focus on parent satisfaction, retention, and positive feedback.

E. Staff Management & Team Leadership

- Supervise teachers, daycare staff, caregivers, housekeeping staff, and support personnel.
- Manage staff attendance, punctuality, leave records, duty allocation, and daily responsibilities.
- Conduct staff meetings, briefings, training, and performance reviews.
- Ensure professional conduct, appropriate dress code, and compliance with organisational policies.
- Report staffing requirements, performance concerns, and disciplinary matters to management.

F. Fee Collection & Financial Management

- Monitor monthly fee collection, outstanding dues, and payment follow-ups.
- Ensure all receipts, discounts, concessions, and financial transactions are recorded through the authorised school CRM/ERP system.
- Maintain accurate financial records and submit periodic reports to management.
- Follow approved procedures for fee concessions, refunds, withdrawals, and other financial adjustments.
- Monitor branch expenses and ensure responsible use of resources.

G. Daycare Management & Child Safety

- Ensure proper supervision of children throughout daycare hours.
- Monitor meals, nap schedules, hygiene, activities, and daily care routines.
- Ensure authorised child pickup procedures and accurate handover records.
- Ensure immediate reporting and documentation of accidents, injuries, or safety incidents.
- Maintain emergency contact details and follow established emergency procedures.

H. Reporting & Compliance

- Submit daily, weekly, and monthly reports on admissions, fee collection, attendance, staffing, and branch performance.
- Maintain accurate student joining, withdrawal, and other required records.
- Ensure compliance with school policies and applicable safety requirements.




- Coordinate with Head Office and management for approvals, audits, reviews, and operational updates.
- Take ownership of pending tasks and ensure timely closure.

3. Key Performance Indicators (KPIs)

Performance will be evaluated on:

- Achievement of monthly admission and revenue targets.
- Fee collection efficiency and reduction in outstanding dues.
- Parent satisfaction, retention, and complaint resolution.
- Quality of academic implementation and classroom supervision.
- Staff attendance, punctuality, retention, and performance.
- Compliance with CRM/ERP processes and timely reporting.
- Child safety, hygiene, and daycare quality.
- Timely completion of administrative and management-assigned tasks.

4. Required Qualifications & Experience

- Graduate in any discipline; a degree or diploma in Early Childhood Education, Education, or Management is preferred.
- 3–5 years of relevant experience in preschool, daycare, school administration, or centre management.
- Previous experience handling admissions, parent counselling, and staff supervision is preferred.
- Strong communication, leadership, organisational, and problem-solving skills.
- Working knowledge of MS Office, Google Workspace, and school CRM/ERP systems.

5. Essential Skills & Competencies

- Leadership and team management.
- Admissions counselling and sales orientation.
- Parent relationship management.
- Planning, coordination, and time management.
- Financial discipline and attention to detail.
- Conflict resolution and decision-making.
- Skilled conduct, accountability, and ownership.
- A child-centred approach with a strong focus on safety and quality.

6. Working Conditions

- Full-time, on-site position.
- Working days and timings as per the organisation's policies.
- Flexibility to coordinate school events, parent meetings, admissions activities, and daycare operations as required.

Note: The Branch Head is accountable for the overall operational, academic, financial, and business performance of the assigned branch and is expected to work in accordance with the policies, targets, and directions issued by management.

Pay: ₹14,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Branch Head (Kalkaji)
🏢 Little Leaders School
📍 Kalkaji