We are looking for enthusiastic and motivated Technical Support representatives to join our international voice support team in India. This role is ideal for freshers/entry-level candidates who are eager to start their career in technology and customer service.
Responsibilities
- Provide exceptional technical support to international customers via voice communication.
- Diagnose and troubleshoot technical issues related to hardware and software.
- Guide customers through step-by-step solutions over the phone.
- Document customer interactions and issues in the support system.
- Collaborate with other technical teams to resolve complex issues.
- Stay updated on product knowledge and technical skills to assist customers effectively.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to think analytically.
- Basic understanding of computer hardware and software concepts.
- Familiarity with operating systems (Windows, Mac) and mobile devices (iOS, Android).
- Ability to work in a fast-paced setting and manage multiple tasks effectively.
- Customer-oriented mindset with a passion for helping others.
📌 Technical Support - International Voice (Bengaluru)
🏢 GHRS TRAINING
📍 Bengaluru
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