Job Title: Technical Sales Support Engineer

Department: Sales – ME Segment

Function: Sales Support & Order Coordination

Reporting To: Project Sales Head

Industry: Manufacturing / Engineering

Education- Mechanical Engineer

work location- Mumbai Dahisar

salary- 6lpa to 10 Lpa

work experience - 2-5 yrs

International team coordination prefered

Job Summary

We are looking for a detail-oriented and proactive Technical Sales Support Engineer to support the sales team in pre-sales documentation, technical coordination, sales order processing, work order release, production follow-ups, project execution, and customer invoicing.

The role involves close coordination with internal departments, including Estimation, Engineering, Production, Quality, Logistics, Installation, and Accounts, as well as external customers. The ideal candidate should possess solid technical documentation skills, commercial awareness, an understanding of engineering drawings, and experience coordinating orders from receipt through delivery and billing.

The primary objective is to ensure accurate and timely work order processing, smooth order execution, effective communication, and timely submission of customer documentation and invoices.

Key Responsibilities

1. Pre-Sales Technical Support & Documentation

- Prepare, compile, review, and submit client pre-qualification documents and technical submittals.
- Verify Mill Test Certificates (MTCs), quality test reports, certificates, and other technical documents against customer requirements.
- Coordinate with factory, marketing, and installation teams for sample boards, material submittals, and method statements.
- Provide technical product information, production requirements, equipment details, and manpower resource information as required by customers.
- Prepare and submit Material Safety Data Sheets (MSDS) and other product-related documentation.
- Coordinate with relevant departments to resolve client comments, technical queries, and documentation gaps within agreed timelines.
- Follow up with customers for approvals and incorporate revisions wherever required.

2. Sales Order Processing & Work Order Management

- Coordinate new customer registration and collect the required KYC, VAT certificate, trade licence, and credit application documents, as applicable.
- Process sales orders based on customer Local Purchase Orders (LPOs) and coordinate with the Estimation team to obtain estimated sales order rates.
- Collect and review Sales Order Bill of Quantities (SO-BOQ), including item-wise rates, quantities, units of measurement, and related fabrication and General Arrangement (GA) drawings.
- Identify and resolve discrepancies in BOQs in coordination with the Estimation team.
- Generate missing material codes in the ERP system, wherever applicable and as per company procedures.
- Review and authorize the final SO-BOQ in accordance with internal approval requirements.




- Prepare Work Orders (WOs) from approved SO-BOQs and release them to Production Planning and Control (PPC), along with the required fabrication and GA drawings.
- Ensure accuracy and minimize delays between order receipt and work order release.

3. Factory Coordination & Order Execution

- Coordinate with the factory, production, quality, and logistics teams to facilitate timely order execution.
- Resolve technical queries and work order-related clarifications raised by the production team.
- Track the progress of projects and orders across sites, excluding projects managed by the Project Management Office (PMO).
- Monitor order status, identify execution bottlenecks, and escalate delays to the concerned stakeholders.
- Follow up on Technical Delivery Date (TDD) commitments and ensure timely communication of delivery schedules.
- Coordinate material availability and dispatch schedules in line with project and site requirements.

4. Project & Installation Coordination

- Track material shipments and ensure delivery schedules align with site requirements and installation sequences.
- Coordinate with installation teams to monitor project progress and address execution-related requirements.
- Obtain installation completion updates from site teams and communicate relevant information to Accounts.
- Coordinate with internal stakeholders to ensure timely documentation and invoice submission.
- Maintain regular follow-ups to ensure smooth coordination between sales, factory, logistics, installation, and customer teams.

5. Customer Invoicing & Commercial Coordination

- Provide the Accounts team with the necessary information and documentation for accurate customer invoicing.
- Calculate and update delivered linear meter quantities in the ERP system on a weekly basis.
- Ensure all shipments dispatched during the week are considered for billing within the prescribed timelines.
- Obtain installation completion details from site teams and ensure installation billing is processed in the ERP system.
- Follow up on pending billing inputs and documentation to minimize invoicing delays and support the billing cycle.

6. Sales Reporting, Documentation & ISO Compliance

- Prepare weekly sales support reports highlighting order status, pending activities, execution bottlenecks, and delayed orders.
- Maintain accurate records of sales orders, work orders, technical documents, approvals, and customer communications.
- Coordinate sales-related ISO documentation and participate in internal and external audits.




- Maintain documentation in accordance with established ISO sales procedures.
- Ensure customer feedback and customer satisfaction forms are completed and collected.
- Communicate process changes and audit-related non-conformities (NCs) to the sales team and follow up on corrective actions until closure.

Required Skills & Competencies

- Strong coordination and stakeholder management skills.
- Excellent follow-up, communication, and documentation skills.
- Ability to handle multiple orders and prioritize activities based on deadlines and business requirements.
- Strong analytical and problem-solving abilities.
- High attention to detail and accuracy in technical and commercial documentation.
- Customer-focused approach with effective grievance and escalation handling.
- Ability to work under pressure and meet committed timelines.
- Proactive approach to identifying delays, resolving issues, and ensuring timely execution.

Technical Knowledge Required

- Understanding of engineering drawings, fabrication drawings, and GA drawings.
- Knowledge of technical product specifications and verification of work orders.
- Understanding of commercial documentation and the impact of order execution on invoicing and billing cycles.
- Working knowledge of ERP systems, including sales order processing and material code management.
- Understanding of pre-sales and post-sales processes and cross-functional responsibilities.
- Basic knowledge of manufacturing processes, production sequencing, and lead times.
- Familiarity with Quality Assurance Plans (QAP), Inspection and Test Plans (ITP), Mill Test Certificates (MTC), and Material Safety Data Sheets (MSDS).
- Understanding of Corrective and Preventive Action (CAPA) processes.

Key Performance Indicators (KPIs)

Performance will be measured based on:

1. Timely Work Order Release: Turnaround time between receipt of a customer order and release of the work order to the plant.
2. Delivery Commitment: Timely receipt and communication of Technical Delivery Date (TDD) commitments.
3. On-Time Documentation: Timely submission of technical documents, approvals, and other required deliverables.
4. Order Execution: Effective tracking, follow-up, and escalation of pending or delayed orders.
5. Billing Coordination: Timely submission of billing inputs and completion of invoicing-related activities.
6. Reporting & Compliance: Accuracy of weekly reports and adherence to documentation and ISO requirements.

Ideal Candidate Profile

The ideal candidate is organized, responsive, commercially aware, and comfortable coordinating with multiple departments. The candidate should be able to manage detailed technical documentation, track orders systematically, resolve issues proactively, and ensure that sales orders move efficiently from order receipt to production, delivery, installation, and invoicing.

📌 Technical Sales (Mumbai)
🏢 .
📍 Mumbai