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Job Summary

The Global Trading Operations (GTO) brings together the Global Markets Middle Office Team, In-Country Markets Operations, Markets Reference Data, Markets Trade Control & Supervision and the CoE footprint to foster consistency in client and business face-off across products and geographies.

Reporting to the Head of Markets Middle Office, the successful candidate will lead the India Middle Offices for Markets covering Macro and Credit. The candidate will manage an organisation of 5 employees locally and be accountable for Middle Office procesess/ controls performed by GCC.

The Global Markets Middle Office is a trusted partner to the business and delivers operational efficiency and superior risk management practices, providing critical trade support to Front Office whilst generating data-led actionable insights to drive informed decision-making.

Key services include Trade Capture, Trade Lifecycle Management, Exception Mgmt., Deal Mgmt, Project Mgmt., Risk & Control Governance, T0 Control Performance, Relationship / Stakeholder Mgmt. and Industry Representation.This is a strategic hire and will include a mandate to embed strong & robust operating models, risk & control principles, enact behavioural change and develop a control focussed culture across the organisation, front to back. Middle Office acts as the conduit between many different stakeholders and are a client facing function. Globally, Middle Office is split out across 13 Locations and covers Macro, Credit and Equity products.



They are the main point of contact across Front Office and various Operations groups.

Key Responsibilities

Strategy

- Instil effective and robust operating models within Middle Office (MO) incorporating solid risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards.
- Delivery of the MO strategic roadmap, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda
- Partner with business and COO to continuously provide value add service to drive efficiency and support business growth.
- New business enablement and solutions, partner to deliver strategic FM initiatives.
- Constantly seek opportunities to improve global consistency, work closely with the Hubs (GCC), Centre of Excellence and other regions to close gaps and standardise processes.
- Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations.
- Build strong relationship with Hub teams to facilitate efficient communications and speedy resolutions of issues:
- Identify and close knowledge gaps within the Hubs through hands on training.
- Daily KPI monitoring vs SLA

Short Description

Business





- Provide senior oversight and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations
- Lead and represent Middle Office in strategic programmes to enable the Bank to meet regulatory objectives and simplification targets.
- Drive global consistency and transparency by defining and maintaining a catalogue of services and capability matrix.
- Establish efficient BAU day-to-day operations and serve as point of escalation for stakeholders internally and externally.
- Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates.
- Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls

Short Description

Processes

- Ownership and stewardship of the Middle Office catalogue of services and process universe including, but not limited to, Trade, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt.
- Document best practices and guidance for process execution - Integrate standardised, globally consistent approaches across Markets.
- Provide direction to processing and control functions within MO to create high performing, effective teams.
- Optimise and automate processes to reduce exposure to manual and operational risk heavy processes.
- Manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation to minimise risk exposure.
- New business enablement and solutions, partner to deliver strategi

📌 Director, Mumbai Middle Office Lead
🏢 Standard Chartered Bank
📍 Mumbai