Job title: Service Engineer
- Product and Controls

Location:
Pune

About Us
Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive workplace. For more information visit: www.irco.com. Job Overview:This position will be responsible for maintaining, repairing, and ensuring the optimal performance of Ingersoll Rand product portfolio in Industrial power tools and lifting equipment used in various industries like manufacturing, maintenance, automotive, transportation etc. Responsibilities Product:
· Set up and calibrate power tools and lifting equipment at customer sites.
· Ensure compliance with safety standards during installation.
· Diagnose mechanical, electrical, and software faults.
· Conduct preventive maintenance to reduce downtime.
· Perform inspections and certifications for lifting equipment.
· Maintain records of safety checks and compliance audits.
· Provide on-site and remote troubleshooting assistance.
· Guide customers on proper usage, maintenance, and safety practices.
· Handle warranty claims and escalate complex issues to technical teams.
· Maintain detailed service logs, inspection reports, and repair histories.
· Document customer feedback and recurring issues for product improvement.
· Train customers and junior technicians in equipment handling and maintenance.
· Stay updated with new technologies, tools, and service protocols.




· Visit customer sites for scheduled maintenance, emergency repairs, and audits.
· Work in varied environments including construction sites, factories, and warehouses.
· Revenue delivery and payment collections
· Execution of Service agreements.
· Maintain and update product installation base in the region Controls and Automation:
· Configure, troubleshoot, and optimize PLC platforms including Siemens, Mitsubishi, Allen-Bradley, and Schneider Electric controllers.
· Integrate PLC systems with SCADA, HMI, DCS, and Industrial IoT platforms to enable real-time monitoring, diagnostics, and control.
· Configure and maintain industrial communication networks utilizing protocols such as Modbus RTU/TCP, Profibus, Profinet, Ethernet/IP, and OPC.
· Support installation, commissioning, startup, and validation activities for automation and control systems at customer sites and manufacturing facilities.
· Perform fault diagnosis, root cause analysis, and corrective actions related to PLC programs, control panels, field devices, and communication networks.
· Ensure reliable communication between PLCs, VFDs, sensors, actuators, lifting equipment controllers, and other field devices.
· Configure and troubleshoot industrial Ethernet infrastructure, managed switches, wireless communication systems, and remote connectivity solutions.
· Conduct preventive maintenance and health checks of automation hardware, communication networks, and field instrumentation.
· Calibrate,



test, and validate field instruments, sensors, encoders, load cells, limit switches, and safety devices used in lifting and material handling systems.
· Provide technical support and training to customers, service engineers, and internal stakeholders on automation systems and communication networks.

Requirements:
· Diploma, B.
Tech./BE or equivalent degree in Mechatronics /Electrical Engineering
· 5-7 years’ experience in Industrial Power Tools and Lifting domain. Core Competencies:
· Good follow up skills
· Self-driven
· Innovative
· Team player
· Problem solving and analysis
· Excellent communication skills
· Customer management
· Site management KPI’s:
· Utilization
· Response time
· First time fix rate
· Contracts retention rate
· Collections
· Revenue Preferences:
· Diploma, B.
Tech./BE or equivalent degree in Mechatronics/Electrical Engineering with experience in PLC programming/executing and maintaining controls and automation installations.
· Experience in project management Travel & Work Arrangements/Requirements
· Travel (As and When required)

What we Offer
· We are all owners of the company Stock options (Employee Ownership Program) that align your interests with the company's success.
· Yearly performance-based bonus, rewarding your hard work and dedication
· Leave Encashments
· Maternity/Paternity Leaves
· Employee Health covered under Medical, Group Term Life & Accident Insurance
· Employee Assistance Program
· Employee development with LinkedIn Learning
· Employee recognition via Awardco
· Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.

📌 Service Engineer (Pune)
🏢 Ingersoll Rand
📍 Pune