HIRING GREETINGS FROM AIONOS Domestic (Travel Domain
- Amadeus is mandatory) Location
- Sector 32, Gurugram Salary
- Up to 4.5 LPA CTC Mode: Work from office Language
- Excellent English Experience
- Min. 6 Months Role & Responsibilities
* Handle customer calls related to domestic flight bookings and travel queries.
* Assist customers with flight bookings, cancellations, rescheduling and refunds.
* Handle full and partial ticket exchanges as per airline policies.
* Check fare rules, pricing, availability and applicable charges.
* Create and manage PNRs accurately.
* Process refunds and ticket changes as per process guidelines.
* Handle EMD issuance and related transactions and ticketing transactions.
* Maintain accuracy and follow airline/process guidelines.
* Ensure excellent customer service and meet quality, productivity and compliance targets. issues when required. Preferred Skills Hands-on experience with Amadeus/GDS Knowledge of PNR, Pricing & Fare Rules Experience in Refunds & Exchanges Knowledge of EMD issuance Familiarity with Cryptic commands Valuable communication and customer-handling skills Comfortable with 5 days a week | Rotational shifts & week-offs. Night Shift: Cab facility provided Contact Person: Rukmani ((phone hidden)) Interested Candidates can forward there resume to whatsapp.