About BOMBAYDC BOMBAYDC is a strategic digital platform firm helping enterprises build intelligent digital platforms that increase adoption, retention and revenue. We work at the intersection of strategy, product, design, technology and AI to turn complex business problems into products people actually use. The Opportunity We are looking for a dynamic, articulate and relationship-oriented Account Manager who can independently manage multiple client accounts, strengthen existing relationships, identify growth opportunities and ensure exceptional client servicing. The ideal candidate should possess excellent communication and interpersonal skills, a polished professional personality and prior experience working with technology, IT consulting or digital services organisations. This role requires someone who can balance relationship management with a strong commercial mindset, ensuring both client satisfaction and account growth.

Key Responsibilities
1. Account Management & Client Servicing
• Manage and nurture multiple client accounts, acting as the primary point of contact for client communication and coordination.
• Build strong, long-term relationships with key stakeholders and decision-makers.
• Understand client requirements, business objectives and expectations to ensure effective service delivery.
• Proactively address client concerns, resolve escalations and maintain high levels of client satisfaction.
• Conduct regular client check-ins and account reviews to strengthen engagement. 2. Account Farming & Revenue Growth
• Drive account farming initiatives by identifying opportunities to expand existing client engagements.




• Identify opportunities for upselling, cross-selling and introducing additional services.
• Develop a deeper understanding of existing clients' businesses to uncover potential requirements.
• Build account growth plans and work towards increasing revenue from existing accounts. 3. Account Mining & Business Development
• Proactively mine existing accounts to identify new projects, business opportunities and potential engagements.
• Identify key stakeholders and decision-makers within client organisations.
• Generate leads and explore opportunities to expand BOMBAYDC's footprint within existing client accounts.
• Collaborate with internal sales and delivery teams to convert opportunities into successful engagements. 4. Internal Stakeholder & Delivery Coordination
• Work closely with design, technology, project management and leadership teams to ensure smooth project execution.
• Ensure transparent communication between clients and internal teams regarding deliverables, timeline and expectations.
• Track project progress, client feedback and account health.
• Ensure timely follow-ups and seamless coordination across multiple accounts. Required Skills & Experience
• 4–6 years of experience in Account Management,



Client Servicing or Client Relationship Management.
• Prior experience working with IT services, technology consulting, digital transformation or software services companies is essential.
• Proven experience in both account farming and account mining.
• Strong understanding of upselling, cross-selling and account expansion strategies.
• Exceptional verbal and written communication skills with the ability to confidently engage senior stakeholders and CXOs.
• Strong interpersonal skills, professional presence and the ability to build lasting client relationships.
• Ability to independently manage multiple accounts and prioritise competing requirements.
• Strong negotiation, presentation, problem-solving and stakeholder management skills.
• Commercial awareness and an understanding of revenue growth and client profitability. Preferred Candidate Profile
• Candidates currently based in Mumbai, preferably from the Western suburbs.
• Immediate joiners or candidates with a short notice period will be preferred.
• Candidates from established IT consulting, technology services, digital agencies or software development companies.
• Someone with a confident, polished, proactive and approachable personality.
• A self-starter who can take ownership of client relationships and drive account growth independently. What We Are Looking For Someone who goes beyond simply managing client relationships — a professional who can build trust, anticipate client needs, identify business opportunities and grow accounts while representing BOMBAYDC with confidence and finesse.

📌 Key Account Manager (Mumbai)
🏢 BombayDC
📍 Mumbai