About the Role: Join LTM as a Senior Specialist - Package Implementation to architect and drive complex ServiceNow ITAM-HAM initiatives. Your strategic leadership will optimize digital transformation, ensuring seamless operational excellence and empowering our enterprise clients globally.
Role and Responsibilities (What You'll Do): Drive the end-to-end management of ServiceNow HAM and SAM modules by leading operational activities and business-as-usual requests. Ensure seamless platform performance by proactively monitoring, troubleshooting, and resolving job workflow and integration failures. Execute rigorous data maintenance validation and operational updates to guarantee asset accuracy and compliance. Partner cross-functionally with business users and stakeholders across EU and US regions to align technical delivery with strategic organizational objectives. Facilitate clear, efficient communication channels across diverse global teams to accelerate project lifecycles and issue resolution. Establish robust operational frameworks and best practices for package implementation and ongoing platform maintenance.
Qualifications (What You'll Bring):
Must-Have: Demonstrate advanced proficiency in designing, configuring, and supporting ServiceNow ITAM-HAM modules within enterprise environments. Bring deep hands-on expertise in executing ServiceNow operations support activities, data maintenance validation, and complex platform integrations. Possess exceptional verbal and written communication skills to effectively engage and align international stakeholders and business users.
Preferred: Hold a Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
Bring demonstrated domain expertise in enterprise IT service management and global asset lifecycle operations, complemented by strong cross-cultural collaboration abilities. ITIL v4 Foundation certification and ServiceNow Certified Implementation Specialist (CIS-HAM/CIS-SAM) certifications are preferred.
Skills
Mandatory Skills : ServiceNow ITAM-HAM
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, recent productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert