Technical Product Support Engineer

Location:
Pune, India, office-based (this is not a remote position) Employment: Full time This role is based in our Pune office, so you must live in or near Pune. You will be employed through our partner entity in India. The opportunity RoboShadow is a fast-growing UK-based global cybersecurity startup, and we are looking for an enthusiastic person to join our team in our Pune office. Whether you are looking to start your career in technology or are already seasoned, we are not looking for the right experience, but the right person. You will work with an enterprise-grade startup team and have access to a wealth of learning resources, think of it as your own Aladdin's cave of training materials, tools and mentors, to become a cybersecurity and app technical support guru. This is initially an app support role, but people usually move on to development, testing or engineering roles afterwards. Our company is at an exciting crossroads: we are on the verge of being cash-flow positive and have already turned down multiple acquisition offers. You will have a chance to be part of something special and help us scale to the next level. What you will own
• User support: help users resolve functional issues and make the most of our platform.
• Technical troubleshooting: identify and troubleshoot technical issues, get involved from a development perspective to remediate them, and escalate to the development team when required.
• User demos: demonstrate the platform and product features so users can use the product effectively.
• Working with Customer

Experience:
gather and act on feedback, and escalate bugs and feature requests to the right team.
• User account admin: add licences, update organisations and carry out other account administration.



How we will measure success We will look at:
• How well and how quickly you help users resolve their issues.
• How clearly you communicate with users and with the wider team.
• The quality of the bugs, feedback and feature requests you escalate.
• How quickly you learn the product and grow your technical skills. Who we are looking for Above all, we need an excellent communicator. This role is for you if you:
• Love technology and want to build a career on it.
• Love helping users and get satisfaction from it.
• Have a background in coding and development (base skills) that you are keen to build on.
• Have your own tech projects you can demonstrate (a hobby is fine).
• Are a fast learner who can teach yourself new technology using Google, ChatGPT or YouTube, and enjoy doing so.
• Are keen to grow your skills in cloud architecture, development, AI tools and DevOps.
• Are excited by a startup where your contributions will be visible, impactful and meaningful.
• Are able to commute to our Pune office every day. Why join RoboShadow? This is the perfect opportunity for someone looking to make a mark in the tech world. You will be a key player in our success story, and in return we will give you the training, support and opportunities to thrive in cybersecurity. Experience You do not need years of experience. Base coding skills, a genuine passion for technology and robust communication matter more than your job history.

How to apply
Please apply by email to [email protected], not through LinkedIn. Send us:
• Your CV.
• A link to a short Loom video (around 1 to 3 minutes) telling us why you would be a great fit for this role. The Loom video is your first stage interview, so applications without one will not be considered. It does not need to be formal.

📌 Technical Product Support Engineer (Pune)
🏢 RoboShadow
📍 Pune