Company Description Victor Sports, a Victor Sports Med company, supplies medical products and sporting equipment across Australia and New Zealand. It supports athletes, schools, medical professionals, clubs and professional teams. Victor Sports also incorporates Phoenix Physio Supplies UK and 66fit in Australia and the UK. The company is committed to quality, service and being “Your Team’s Biggest Supporter.” Please note this position is remote, location India. Role Description Main Purpose To provide customer service, credit control and purchasing support to Victor Sports’ Australian and UK operations. Responsibilities include responding to customer enquiries, collecting overdue debts, coordinating UK local purchasing and progressively developing capability in UK telephone customer service and overseas purchasing. The role aims to improve customer response times, maintain effective credit control and ensure purchasing activities are completed accurately and efficiently across different time zones. Key Accountabilities Customer Service – Email Support
• Monitor and respond to customer service emails promptly and professionally.
• Investigate enquiries relating to orders, deliveries, products, pricing and accounts.
• Liaise with internal departments to resolve issues and provide timely updates.
• Follow up outstanding enquiries and maintain accurate communication records.
• Escalate complex complaints, pricing disputes and matters requiring management approval. Credit Control & Debt Collection
• Monitor outstanding customer accounts and overdue invoices.
• Contact customers by email and telephone to follow up overdue balances and obtain payment commitments.
• Record collection activity, customer responses and promised payment dates.
• Follow up missed payment commitments and investigate payment discrepancies, short payments and account disputes with Finance.
• Work with Customer Service and Sales to resolve issues preventing payment.
• Assist with account reconciliations and aged debtor reports.
• Escalate significant overdue balances, disputed debts and potential credit risks to management.
• Maintain professional customer relationships while following credit control procedures. UK Purchasing – Local Suppliers
• Raise and process purchase orders for UK-sourced products in accordance with approved procedures.
• Liaise with suppliers regarding pricing, availability, order confirmations and delivery dates.
• Monitor outstanding purchase orders and follow up late or incomplete deliveries.
• Check supplier invoices against purchase orders and delivery information.
• Resolve discrepancies involving pricing, quantities, delivery charges and invoices.
• Maintain accurate supplier records, product information and purchasing documentation.
• Assist with stock replenishment planning and develop supplier relationships to support reliable supply and competitive purchasing. Overseas Purchasing – Progressive Responsibility
• Progressively assume responsibility for overseas purchasing administration as skills develop.
• Prepare purchase orders in accordance with approved purchasing arrangements.




• Obtain quotations and liaise with suppliers regarding pricing, production schedules and order confirmations.
• Track production progress, shipments and expected delivery dates.
• Coordinate incoming shipments with purchasing, logistics and warehouse teams.
• Maintain purchasing records and update expected arrival dates.
• Assist with supplier comparisons, cost analysis and purchasing reports.
• Investigate supplier quality issues, shortages and delivery discrepancies.
• Ensure purchasing activities comply with company policies and delegated authority. UK Customer Service – Telephone Support
• Develop the skills and product knowledge required to support UK customer service by telephone.
• Answer incoming calls and assist with routine enquiries professionally.
• Provide information about products, orders, deliveries and account matters.
• Record customer interactions and complete follow-up actions.
• Work with UK colleagues to resolve complex enquiries.
• Provide additional coverage during UK business hours and peak workloads. Australian Customer Service & WA Coverage
• Provide Australian customer service support during agreed business hours.
• Assist with customer emails, order enquiries and follow-up activities.
• Where required and appropriately trained, provide telephone support for Western Australia from 4:00 pm WA time.
• Coordinate handovers with Australian colleagues to maintain continuity of service.
• Maintain consistent service standards and accurate records across Australian and UK operations. Administration, Reporting & Continuous Improvement
• Maintain accurate customer, supplier, purchasing and credit control records.
• Update business systems and spreadsheets promptly.
• Prepare routine reports covering overdue debts, customer service activity, outstanding purchase orders and supplier delivery performance.
• Identify recurring errors and opportunities to improve processes and productivity.
• Follow company policies relating to data security, confidentiality, financial controls and record keeping.
• Collaborate with colleagues across Australia, the UK and India.

Working Hours
& Time-Zone Coverage
• Work a schedule providing at least two hours of overlap with Australian business hours and at least four hours of overlap with UK business hours.
• Provide WA customer service coverage from 4:00 pm WA time where required and agreed.
• Coordinate

working hours
with management to ensure appropriate coverage of customer service, credit control and purchasing.
• Adjust schedules as necessary for daylight-saving changes in Australia and the UK. Authority
• Operate within Victor Sports’ established policies, procedures and delegated authority.
• Undertake routine customer service, debt collection and purchasing administration.




• Follow up overdue debts and refer significant disputes, potential bad debts and high-risk accounts to the appropriate manager.
• Do not independently approve credit notes, refunds, debt write-offs, credit limit changes, supplier payment terms or purchasing commitments outside delegated limits.
• Refer material customer complaints, supplier disputes and commitments outside approved purchasing arrangements to management.
• Maintain confidentiality of customer, supplier and financial information and comply with data security requirements. Attributes
• Customer-focused with a professional and helpful approach.
• Strong written and verbal English communication skills.
• Persistent and diplomatic when following up overdue accounts.
• Accurate, organised and attentive to detail.
• Proactive in resolving customer enquiries and following up outstanding purchase orders.
• Commercially aware and able to balance customer service with sound credit control practices.
• Able to manage competing priorities and meet deadlines.
• Comfortable communicating across countries and time zones.
• Adaptable and willing to learn new systems, products and responsibilities. Experience and Knowledge
• Experience in customer service, administration, accounts receivable, credit control or purchasing.
• Experience communicating with customers and suppliers by email and telephone.
• Understanding of debt collection and outstanding account follow-up.
• Strong data-entry accuracy and record-keeping skills.
• Valuable working knowledge of Microsoft Excel, Outlook and business systems.
• Ability to investigate discrepancies and follow issues through to resolution.
• ERP, order management or accounting system experience desirable.
• Purchasing or supplier coordination experience desirable.
• Exposure to UK or Australian customers, international purchasing, freight or import documentation advantageous. Qualifications
• Completion of secondary education required.
• A certificate, diploma or degree in Accounting, Commerce, Business Administration or a related discipline is desirable but not essential.
• Equivalent relevant work experience will be considered. Other Comments or Requirements
• The role is based in India and supports Victor Sports’ Australian and UK operations.
• Flexibility is required to work across Australian and UK time zones, including at least two hours of Australian business-hour overlap and four hours of UK business-hour overlap.
• WA telephone support from 4:00 pm WA time may be required, subject to agreed scheduling and business needs.
• Responsibilities will develop progressively, commencing with email customer service, debt collection and UK local purchasing before expanding into UK telephone support and overseas purchasing.
• Performance will be assessed against agreed measures for customer service responsiveness, debt collection follow-up, purchasing accuracy, supplier coordination, data quality and reliability.
• The employee must comply with Victor Sports’ policies, procedures, confidentiality requirements and financial approval controls.

📌 Customer Service (India)
🏢 Victor Sports
📍 India