Company Description Madhav Infotech (Madhav Tech) is a digital solutions company that helps businesses grow online through modern website design and development. The team specializes in creating SEO-optimized, responsive, and high-performing websites that convert visitors into loyal customers. Madhav Infotech supports startups, small businesses, and established brands with custom web development, e-commerce solutions, UI/UX design, and digital marketing integration. The company is known for its focus on mobile-friendly experiences, business growth, transparent pricing, and on-time delivery, backed by dedicated long-term support. Madhav Infotech is based in India and positions itself as a digital growth partner for its clients. Role Description The Desktop Support Engineer role is a full-time, on-site position based in Delhi, India. In this role, the engineer will provide hands-on technical support for desktop computers, laptops, and related hardware across the organization. Daily responsibilities include diagnosing and resolving hardware and software issues, installing and configuring operating systems and applications, and supporting printers and peripheral devices. The engineer will respond to user requests, perform root cause analysis for recurring issues,



and maintain accurate documentation of incidents and resolutions. The role also involves coordinating with other IT team members for escalations, ensuring adherence to company standards, and contributing to a secure and efficient IT environment. Qualifications
• Strong knowledge of desktop computers and computer hardware, with the ability to install, configure, and maintain systems.
• Hands-on experience in technical support and troubleshooting, including diagnosis and resolution of user-reported issues.
• Practical experience with printer support and peripheral device setup, maintenance, and basic repairs.
• Familiarity with Windows operating systems, common office applications, and basic networking concepts.
• Ability to communicate technical information clearly to non-technical users and provide courteous on-site support.
• Relevant certification (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) or equivalent practical experience.
• Diploma or degree in Computer Science, Information Technology, or a related field preferred.
• Solid organizational skills, attention to detail, and ability to manage multiple support requests in a fast-paced environment.

📌 Desktop Support Engineer (India)
🏢 Madhav Infotech
📍 India