We are hiring a Customer Success Lead with 4–6 years of experience for CoFee, that streamlines fee collection for enterprises, making financial management easier. Website
- https://www.cofee.life/ What you will do:
• Own the end-to-end customer journey, ensuring smooth onboarding, adoption, and retention.
• Build robust customer relationships and drive long-term engagement.
• Lead product demos, training sessions, and regular customer reviews.
• Identify upselling opportunities and drive account growth.
• Proactively resolve customer concerns and manage escalations.
• Monitor customer satisfaction, product usage, and engagement metrics.
• Collaborate with Sales, Product, and Engineering teams to improve customer experience.




• Guide and mentor customer success executives. What makes you a great fit:
• 4–6 years of experience in Customer Success or Account Management, preferably in SaaS or FinTech.
• Strong communication, relationship-building, and stakeholder management skills.
• Proven ability to drive customer retention, product adoption, and account growth.
• Strong problem-solving skills with the ability to handle customer escalations.
• Analytical mindset with a proactive, ownership-driven approach.
• Ability to lead, mentor, and collaborate with cross-functional teams.

📌 Customer Success Lead (India)
🏢 KeyValue Software Systems
📍 India