Company Description Trivox Private Limited is dedicated to empowering business communication across multiple channels, helping organizations connect with their customers efficiently and securely. The company focuses on simplifying customer engagement through scalable, high-performance messaging solutions. Trivox supports businesses of all sizes, from startups and SMEs to large enterprises, enabling reliable communication for authentication, alerts, campaigns, support, and customer lifecycle automation. Team members at Trivox work with modern communication technologies and contribute directly to improving how businesses interact with their customers. Role Description The Customer Support Executive role is a full-time, on-site position based in Noida. In this role, the individual will handle customer inquiries through phone, email, and online channels, provide accurate information about Trivox’s messaging solutions, and resolve issues in a timely and professional manner. Daily responsibilities include troubleshooting basic technical problems, recording and tracking support tickets, following up to ensure resolution, and maintaining high levels of customer satisfaction. The role also involves collaborating with internal teams to escalate complex issues, documenting recurring problems,



and contributing to improvements in support processes and knowledge base content. The Customer Support Executive is expected to maintain clear communication, uphold service quality standards, and represent Trivox’s customer-centric values. Qualifications
• Strong Customer Support and Customer Service skills with a focus on empathy, clarity, and professionalism.
• Experience in maintaining Customer Satisfaction through timely issue resolution and proactive follow-up.
• Ability to manage Online Support interactions across email, chat, and ticketing systems.
• Basic Technical Support skills to troubleshoot product-related issues and guide customers through solutions.
• Excellent verbal and written communication skills in English; additional language proficiency is an advantage.
• Ability to work in a quick-paced environment, manage multiple queries, and prioritize tasks effectively.
• Comfort with using CRM or support tools and a willingness to learn new software platforms.
• Prior experience in customer support or contact center roles is preferred; a background in communication or technology services is a plus.
• Minimum of a high school diploma; a bachelor’s degree in any discipline is advantageous.

📌 Customer Support Executive (Noida)
🏢 Trivox
📍 Noida