1. Job Overview Lead the complete human resources function across Regal Jewellers’ corporate offices, regional offices and showrooms. Build a structured, accountable and technology-enabled HR department that supports business growth, workforce productivity, employee engagement and statutory compliance. Partner with the CEO, General Managers, Regional Managers, Department Heads and Showroom Managers. 2.

Key Responsibilities
HR Strategy & Organisational Development
• Develop HR strategy aligned with business objectives and expansion plans.
• Define HR organisation structure, reporting relationships, approval matrices and accountability.
• Prepare manpower plans, annual HR budgets and succession plans.
• Standardise HR practices across offices, regions and showrooms. Recruitment & Manpower Planning
• Own recruitment strategy for corporate, regional and showroom positions.
• Maintain approved headcount, vacancy tracking and hiring turnaround times.
• Govern sourcing, screening, interviews, selection, offers and onboarding.
• Monitor recruitment budgets, cost per hire, talent pipelines and probation confirmation. HR Operations & Administration
• Oversee employee lifecycle from onboarding through separation.
• Maintain accurate employee master records and employment documentation.
• Govern transfers, promotions, designation and department changes.
• Monitor attendance, shifts, weekly offs, leave, overtime and field attendance.
• Implement standard workflows, approvals and regional HR audits. Payroll, Compensation & Benefits
• Oversee accurate, on-time payroll, incentives, overtime, reimbursements and deductions.
• Coordinate payroll reconciliation and approvals with Finance and Accounts.
• Manage compensation structures, salary reviews, advantages and payroll budgets.
• Ensure timely full-and-final settlements and compensation confidentiality. Employee Performance Management
• Define KRAs and KPIs for departments and employee categories.
• Implement appraisals, probation assessments and performance improvement plans.
• Review productivity, absenteeism, performance gaps and workforce utilisation.
• Support evidence-based promotions, increments and recognition. HR Policies & Governance
• Develop employee handbook, HR policies and standard operating procedures.
• Govern attendance, leave, shifts, overtime, conduct,



discipline and approvals.
• Communicate policy changes and ensure consistent implementation.
• Review policy compliance, exceptions and management escalations. Statutory Compliance & Labour Laws
• Ensure compliance with applicable laws in Kerala, Karnataka and Tamil Nadu.
• Oversee PF, ESI, gratuity, professional tax and applicable wage/working-hour requirements.
• Maintain statutory filings, registrations, renewals and inspection records.
• Coordinate audits, corrective actions, legal advisors and workplace harassment prevention obligations. HRMS & Digital Transformation
• Lead adoption and continuous improvement of RegalSoft HRMS.
• Maintain employee master data and workflows for attendance, leave, payroll, incentives and performance.
• Coordinate IT integrations, role-based access, audit trails and data security.
• Introduce automated dashboards and train HR teams and employees. Employee Relations & Engagement
• Manage grievances, disciplinary matters and conflict resolution fairly and consistently.
• Develop employee engagement, recognition, retention and welfare initiatives.
• Review attrition, exit interviews and employee feedback.
• Advise managers on employee relations and workplace culture. Training & Development
• Assess training needs across corporate and showroom operations.
• Plan induction, sales, service, leadership and operational training.
• Measure training completion and effectiveness.
• Develop internal talent and succession pipelines. Regional & Showroom HR Management
• Oversee regional HR implementation and showroom staffing.
• Coordinate with Regional and Showroom Managers on attendance, discipline and performance.
• Conduct regional audits and resolve escalated HR issues.
• Support manpower mobilisation for new showroom openings. HR Budgeting, Analytics & Reporting
• Prepare and track HR budgets, employee costs and recruitment expenditure.
• Publish monthly HR dashboards for hiring, attendance,



attrition, payroll and performance.
• Review regional manpower utilisation and cost optimisation opportunities.
• Present risks, corrective actions and HR performance to CEO / Management. 3. Key Result Areas & Performance Indicators KRA KPI Recruitment Vacancy closure time; hiring plan achievement; cost per hire Manpower Approved vs actual headcount; vacancy percentage HR Operations Transaction turnaround time; employee data accuracy Attendance Compliance; absenteeism; unresolved exceptions Payroll Payroll accuracy; on-time processing Retention Attrition rate; critical employee retention Performance On-time performance review completion HRMS Adoption; data accuracy; workflow compliance Compliance Timely filings; audit issue closure Employee Relations Grievance resolution turnaround time Training Completion and effectiveness Budget Actual expenditure vs approved budget Targets are to be agreed and approved by management based on operational requirements. 4. Qualifications & Experience
• MBA / Master’s degree in HR, Personnel Management or related discipline.
• 12–15 years of progressive HR experience, including 5 years in leadership.
• Experience managing multi-location HR operations; retail/jewellery experience preferred.
• Strong command of HRMS, payroll, employee performance and applicable employment regulations. 5. Core Competencies Strategic HR leadership; organisational planning; talent acquisition; policy design; statutory compliance; payroll governance; employee relations; HRMS transformation; analytics; budget control; communication; confidentiality and integrity. 6. Reporting & Accountability Reports to the CEO / Management. Collaborates with General Managers, Department Heads, Regional Managers, Showroom Managers, Finance, IT, Administration and HR teams. Accountable for the effectiveness, compliance and measurable performance of the HR function. 7. Expected Outcomes 1. A clearly structured HR department with defined ownership and reporting. 2. Standardised policies and efficient employee lifecycle processes across regions. 3. Improved recruitment turnaround, retention and workforce productivity. 4. Reliable payroll, attendance and statutory compliance. 5. Successful RegalSoft HRMS adoption and accurate management dashboards. 6. Measurable HR KPIs, governance and accountability.

📌 Head of Human Resources (Thrissur)
🏢 Regal Jewellers
📍 Thrissur