About the Role
CloudLeap is looking for a Technical Content Writer to create clear, accurate, and user-friendly documentation for our SaaS shipping platform. The candidate will work with Product, Marketing, Sales, and Support teams to document product features, technical workflows, integrations, and product updates. Look For Someone who can independently understand product functionality, create accurate documentation, work effectively with technical teams, and make complex workflows easy for customers to understand.

Key Responsibilities
• Create and maintain product documentation, user guides, configuration guides, and step-by-step tutorials.
• Write API and integration documentation covering workflows, request and response examples, and troubleshooting.
• Prepare release notes for new features, enhancements, and bug fixes.
• Develop knowledge base articles, frequently asked questions, and troubleshooting guides.
• Create customer onboarding and training materials, including basic screenshots, diagrams, and walkthroughs.
• Collaborate with technical and business teams to validate information and maintain accurate documentation.




• Independently manage documentation assignments and keep content updated as the product evolves. Required

Skills:
• 3-5 years of experience in technical writing or software product documentation.
• Excellent written English, editing, and proofreading skills.
• Ability to understand software functionality, APIs, integrations, and business workflows.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Solid analytical skills, attention to detail, and independent ownership. Tools and Preferred

Experience:
• Familiarity with documentation tools such as Confluence, Markdown, or equivalent platforms.
• Exposure to REST APIs, JSON, Swagger/OpenAPI, or Postman.
• Familiarity with Azure DevOps, or diagramming tools.
• Experience with B2B SaaS, ERP, logistics, shipping, or enterprise software is an advantage. Specific tools and logistics-domain experience are not mandatory if the candidate demonstrates strong transferable skills.

📌 Technical Content Writer (Hyderabad)
🏢 CloudLeap
📍 Hyderabad