Company Description Secura Developers India Pvt. Ltd. is a real estate development company that grew out of a fund management venture launched in 2008 and expanded into development in 2017. The company focuses on creating up-to-date retail and commercial destinations, including shopping malls, retail infrastructure, and customer-centric commercial spaces. Secura’s projects bring together leading retail brands, supermarkets, fashion, entertainment, dining, and lifestyle offerings under one roof to deliver engaging experiences. Through strategic development, effective mall management, and innovative marketing, Secura seeks to create long-term value for retailers, consumers, business partners, and the communities it serves. With a growing presence across Kerala, the organization is committed to building destinations that connect people, businesses, and emerging cities. Role Description The Customer Relations Manager is a full-time, on-site role based in Calicut, responsible for overseeing customer experience across Secura’s retail and commercial properties. This role manages day-to-day interactions with retailers, visitors, and stakeholders, handling inquiries, feedback, and issue resolution to maintain high satisfaction levels. The Manager coordinates with operations, marketing, and leasing teams to ensure services, events, and facilities meet customer expectations and brand standards.



Key duties include monitoring service quality, maintaining communication channels, preparing reports on customer insights, and implementing improvements to enhance engagement and loyalty. The role also involves supporting tenant onboarding, organizing customer-focused initiatives, and representing Secura professionally in all external interactions. Qualifications
• Strong customer service and relationship management skills, with a focus on empathy, responsiveness, and problem-solving.
• Experience in retail, real estate, hospitality, or mall management environments, preferably in customer-facing roles.
• Excellent verbal and written communication skills, including the ability to present information clearly to diverse stakeholders.
• Ability to collaborate with cross-functional teams, manage multiple priorities, and maintain attention to detail.
• Proficiency in basic office software (e.g., MS Office suite) and comfort using CRM or customer feedback tools.
• Relevant bachelor’s degree in Business, Management, Marketing, Hospitality, or a related field.
• Demonstrated experience handling escalations, collecting customer feedback, and translating insights into action plans.
• Willingness to work on-site in Calicut, with flexibility for weekend or holiday work as required by mall operations.

📌 Customer Relations Manager (Kozhikode)
🏢 Secura Developers
📍 Kozhikode