The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. **Key Responsibilities** **Data Analysis & Reporting** + Produce daily, weekly, and monthly KYC operational reports and scorecards. + Analyze large datasets to identify trends, risks, bottlenecks, and performance opportunities. + Develop and maintain management information (MI) dashboards and KPI reporting. + Perform data reconciliation and quality checks to ensure reporting accuracy. + Provide actionable insights to senior management through data-driven analysis. **Metrics Management** + Define, calculate, and monitor key performance indicators (KPIs) and service level metrics. + Track productivity, capacity, cycle times, aging, and quality metrics across KYC processes. + Support governance forums by preparing metrics packs and executive summaries. + Conduct root cause analysis for metric variances and performance gaps. **Automation & Process Improvement** + Identify opportunities to automate recurring reports and data processes. + Utilize tools such as Excel, SQL, Power BI, Tableau, KNIME, Alteryx, or Python to improve reporting efficiency. + Partner with Operations, Technology, and Data teams to enhance reporting capabilities. + Support implementation of new reporting solutions and dashboards. **Data Governance & Controls** + Ensure compliance with data governance policies and reporting standards. + Maintain documentation of reporting methodologies and data definitions. + Support audit, regulatory,



and compliance requests related to KYC metrics. + Validate data sources and monitor data quality issues. **Stakeholder Management** + Collaborate with KYC Operations, Compliance, Risk, and Business teams. + Present findings and recommendations to managers and senior leadership. + Respond to ad-hoc data requests and business inquiries within agreed timelines. + Serve as a subject matter expert for KYC operational metrics and reporting. **Required Qualifications** + Bachelor's degree in Business, Finance, Statistics, Mathematics, Data Analytics, Computer Science, or related discipline. + 5-7 years of experience in data analytics, MIS reporting, KYC operations, AML, or financial services. + Strong analytical and problem-solving skills. + Advanced Microsoft Excel skills (Pivot Tables, Power Query, complex formulas). + Experience with SQL for data extraction and analysis. + Strong attention to detail and data quality. **Preferred Qualifications** + Experience in KYC, AML, Financial Crimes, Client Onboarding, or Compliance Operations. + Knowledge of banking regulations and KYC lifecycle management. + Experience with Power BI, Tableau, KNIME, Alteryx, Python, or other analytics tools. + Exposure to automation and process improvement initiatives. + Understanding of data governance and risk management practices.



------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Business KYC ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal chance employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 KYC Data and Metrics (Mumbai)
🏢 Citigroup
📍 Mumbai