Company Description Espire Hospitality Group is part of Espire Group, one of India’s progressive private enterprises with diversified interests in hospitality, IT solutions, education, and infrastructure. The group manages a unique portfolio as both hotel owners and operators, including India’s newest luxury resort, Six Senses Fort Barwara in Ranthambore. Espire also owns and operates the mid-market resort chain “Country Inn Hotels and Resorts,” established in destinations such as Jim Corbett and Bhimtal and expanding across India. In addition, the group is launching ZANA Luxury Escapes, a collection of boutique luxury resorts in leisure locations, focused on exceptional guest experiences and premium service. Team members join a growing organization with opportunities to contribute to high-end and mid-market hospitality brands. Role Description The Guest Service Associate role is a full-time, in office position based in Dehradun. This role is responsible for welcoming guests, managing check-in and check-out processes, and ensuring that guest inquiries and requests are handled promptly and professionally. The Guest Service Associate will assist with reservations, coordinate with housekeeping and other departments to address guest needs, and maintain accurate records at the front desk.



Daily responsibilities include providing information about hotel services and local attractions, resolving guest concerns, and upholding brand standards for service quality. The role requires consistent adherence to safety, security, and hygiene procedures while contributing to a friendly and efficient guest experience. Qualifications
• Strong guest-facing skills, including Guest Services and Guest Service experience.
• Proven Customer Service abilities, with a focus on handling inquiries and concerns professionally.
• Experience with Reservations processes and basic front office systems or property management software.
• Effective Communication skills, both verbal and written, with a courteous and clear manner.
• Previous experience in hospitality, front office, or a customer-focused role is preferred.
• Ability to work flexible hours, including weekends and holidays, as per operational needs.
• Attention to detail, problem-solving skills, and a calm approach in busy or challenging situations.
• High school diploma or equivalent required; hospitality certification or diploma is an advantage.
• Professional grooming, reliability, and a commitment to inclusive, respectful guest interactions.

📌 Guest Service Associate (Dehradun)
🏢 Espire Hospitality Group
📍 Dehradun