Company Description Paytm is India’s leading AI-first payments and financial distribution platform, serving consumers, merchants, and enterprises across the country. The company offers a broad range of digital payment and financial services designed to make everyday transactions simple, secure, and accessible. With a strong focus on innovation, Paytm leverages advanced technology to drive financial inclusion and support business growth. Team members join a fast-paced environment that values customer-centric solutions, data-driven decision making, and continuous improvement. The culture encourages collaboration, ownership, and the opportunity to contribute to products used by millions of users. Role Description This is a full-time, on-site Team Leader role based in Ulhasnagar. The Team Leader will oversee a designated team, plan daily workflows, allocate tasks, and monitor performance to ensure achievement of operational and sales targets. The role includes coaching and motivating team members, providing regular feedback, and facilitating training to improve productivity and quality of service. The Team Leader will track key metrics, prepare basic reports, and escalate issues or risks while coordinating with internal stakeholders for smooth operations.



This position also involves resolving complex customer or merchant concerns, ensuring adherence to company policies and compliance standards, and maintaining a positive, collaborative work environment. Qualifications
• Strong team leadership, people management, and mentoring abilities, with experience supervising or guiding a small to medium-sized team.
• Proficiency in basic operations management, including task allocation, performance tracking, and reporting.
• Solid customer service and relationship management skills, with the ability to handle escalations and complex queries effectively.
• Good communication and interpersonal skills, including clear verbal and written communication in English and local languages.
• Comfort with digital tools and mobile apps; prior experience in payments, fintech, retail, or financial services is an advantage.
• Strong problem-solving and decision-making skills, with an organized, detail-focused working style.
• Ability to work on-site in Ulhasnagar, adapt to a rapid-paced environment, and collaborate across cross-functional teams.
• Bachelor’s degree or equivalent practical experience; prior experience in a team lead or supervisory role is preferred.

📌 Team Leader (Ulhasnagar)
🏢 Paytm
📍 Ulhasnagar