Key Responsibilities
• Lead, manage, and monitor the day-to-day performance of the telecalling team.
• Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.
• Monitor calls, follow-ups, conversions, registrations, and overall team productivity.
• Conduct regular call audits and provide feedback/coaching to improve call quality.
• Train current team members on calling processes, scripts, CRM usage, and communication standards.
• Handle escalations and support the team in resolving customer/doctor queries.
• Prepare and maintain daily/weekly MIS and performance reports. Required

Experience:
• 2–5 years of experience in telecalling/team handling, preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes.
• Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking.
• Prior experience managing a team of tele calling is mandatory.

📌 Telecaller Team Lead (Kolkata)
🏢 CLIRNET
📍 Kolkata