Company Description ICICI Bank is one of India’s leading private sector banks, providing a broad range of financial products and services to corporate clients, Small and Medium Enterprises (SMEs), and individual customers nationwide. The bank operates through multiple channels, including branches, ATMs, mobile banking, internet banking, and phone banking, to ensure convenient access for customers. With a network of 7,246 branches and 10,610 ATMs and cash recycling machines across India as of September 30, 2025, ICICI Bank offers extensive reach and service coverage. The organization emphasizes responsible financial services, adherence to regulatory requirements, and continuous innovation, creating an environment where professionals can grow their careers in banking and customer relationship management. Role Description This is a full-time, in office Relationship Manager role based in Kolkata,West Bengal. The Relationship Manager will manage and grow a portfolio focusing on cross-selling banking products such as savings and current accounts, loans, credit cards, and investment solutions. Responsibilities include regular customer meetings, understanding financial needs, providing appropriate product recommendations, and ensuring high levels of service and satisfaction. The role involves coordinating with internal teams for smooth account operations, resolving customer queries, monitoring account activity and credit risk indicators, and supporting compliance with bank policies and regulatory guidelines.



The Relationship Manager will also work towards defined sales and service targets, maintain accurate records in the bank’s systems, and contribute to local market development initiatives. Qualifications
• Candidates should possess strong customer relationship management and interpersonal skills, with the ability to build trust and long-term partnerships.
• Candidates should possess sales, negotiation, and cross-selling skills to identify customer needs and promote suitable banking products.
• Candidates should possess basic financial analysis, problem-solving, and decision-making skills to assess customer profiles and recommend appropriate solutions.
• Candidates should possess clear written and verbal communication skills in English and local languages, along with active listening abilities.
• Candidates should possess organizational and time-management skills to handle multiple customer accounts, follow up on leads, and meet targets.
• Relevant experience in retail banking, financial services, or customer-facing roles is beneficial; prior work in the West Bengal market is an advantage.
• Bachelor’s degree in Business, Finance, Commerce, Economics, or a related field is preferred; banking certifications are an added benefit.
• Comfort with banking software, CRM tools, and digital channels, along with a strong adherence to ethical standards, compliance, and regulatory requirements. Call/Whatsapp
- 92718 55635

📌 Relationship Manager (India)
🏢 ICICI Bank
📍 India