Key Responsibilities
• Manage and lead customer service teams to achieve operational targets.
• Monitor and control attrition and shrinkage.
• Handle inbound and outbound calling operations.
• Track key performance metrics, including AHT, CSAT, and service quality.
• Drive team productivity, process efficiency, and customer satisfaction.
• Conduct performance reviews and support team development. Mandatory Requirements
• 6+ years of relevant experience.
• Strong team-handling experience.
• Customer service experience is mandatory.
• Hands-on experience in attrition and shrinkage management.
• Experience in both inbound and outbound calling.
• Robust understanding of AHT, CSAT, and operational KPIs.
• Proficiency in a regional language is mandatory. Interested candidates can share their updated resumes at: Raksha Shukla ?
[email protected] ? (phone hidden)
📌 Assistant Manager Customer Support (Hyderabad)
🏢 Policybazaar.com
📍 Hyderabad