JOB DESCRIPTION
Sales Expert – Pet RelocationCompany: Petaeron Department: Sales Reporting To: Inside Sales Executive 1. About PetaeronPetaeron provides domestic and international pet relocation services, helping pet parents move their pets safely between cities and countries. Our services may include airline coordination, travel crates, veterinary procedures, documentation, import permits, customs clearance, and pet transportation. 2. Role OverviewThe Sales Expert will manage pet relocation enquiries from the initial customer interaction through quotation, follow-up, and booking confirmation. The role requires strong communication, sales, negotiation, customer relationship management, daily Zoho CRM usage, and basic accounts and payment coordination. 3. Roles and ResponsibilitiesA. Lead Management and Qualification
• Handle incoming enquiries through calls, WhatsApp, email, website forms, advertisements, and referrals.
• Make a minimum of 15 meaningful inbound and outbound calls per working day.
• Contact new leads promptly and understand their relocation requirements.
• Collect essential details:
• Origin, destination, and travel date.
• Pet species, breed, age, weight, and number of pets.
• Vaccination, microchip, and documentation status.
• Airline preferences, budget, and urgency.
• Assess lead quality, customer intent, and likelihood of conversion.
• Maintain consistent follow-ups until the lead is converted, lost, or scheduled for future contact. B. Sales, Quotations and Conversion
• Explain Petaeron's services, relocation procedures, timelines, and requirements.
• Coordinate with operations and vendors to obtain accurate pricing and service information.
• Prepare and send quotations with clear pricing, taxes, inclusions, exclusions, and payment terms.
• Follow up on quotations and guide customers towards booking confirmation.
• Handle objections related to pricing, documentation, timelines, and airline requirements.
• Negotiate within approved company guidelines and obtain necessary approvals.




• Identify relevant opportunities to upsell additional services.
• Achieve assigned monthly sales and conversion targets. C. Customer Relationship Management
• Communicate with empathy, patience, and professionalism.
• Understand customer concerns and provide accurate, realistic information.
• Explain complex relocation requirements in simple language.
• Keep customers informed about important updates during the sales process.
• Avoid aggressive sales tactics and unverified promises.
• Build trust through transparent communication and reliable follow-up. D. Zoho CRM and Follow-Up ManagementDaily use of Zoho CRM is mandatory.
• Maintain accurate lead details, contact information, and customer requirements.
• Record meaningful calls, conversations, notes, and outcomes.
• Update lead stages, quotation status, and conversion status.
• Schedule follow-up dates, tasks, and reminders for active leads.
• Record reasons for lost or unqualified leads.
• Prioritize new enquiries, high-intent customers, urgent travel dates, and pending quotations.
• Ensure every active lead has a clear next action and an updated CRM record. E. Internal CoordinationCoordinate with the following teams to ensure accurate information and smooth customer handling:
• Operations and relocation consultants: Service availability, relocation procedures, and destination requirements.
• Veterinary and documentation partners: Health procedures, certificates, permits, and approvals.
• Airline and cargo partners: Flight options, pet acceptance, travel conditions, and charges.
• Finance team: Quotations, billing, and payment confirmation.
• Management: Pricing approvals, escalations, and high-value opportunities.



Verify country-specific and airline requirements with the appropriate team before making commitments to customers. F. Learning and Development
• Learn Petaeron's services, pricing structure, SOPs, and CRM processes.
• Develop knowledge of domestic and international pet relocation requirements.
• Improve sales, negotiation, objection-handling, and closing skills.
• Participate in training and performance reviews.
• Share customer feedback and reasons for lost sales with management. 4. Daily Performance Expectations
• Respond promptly to new enquiries.
• Complete at least 15 meaningful calls per working day.
• Qualify leads and collect the required information.
• Prepare or coordinate quotations and follow up on pending proposals.
• Maintain accurate Zoho CRM records and schedule next actions.
• Coordinate with relevant teams to resolve customer queries.
• Follow up on pending vendor payments and maintain organized invoice and accounting records.
• Review pending tasks and prioritize urgent or high-intent leads. Performance will be assessed on call quality, follow-up discipline, CRM compliance, customer experience, and sales results—not just call volume. 5. Key Performance Indicators (KPIs) KPI Expectation Daily calls Minimum 25-30 meaningful calls per working day Lead response Meet the company's defined response-time SLA Lead qualification Complete and accurate customer requirements Quotation follow-up Consistent follow-up on pending quotations CRM compliance All meaningful interactions and next actions recorded Pipeline management Accurate lead stages and scheduled follow-ups Sales conversion Achieve assigned monthly sales targets Customer experience Qualified, empathetic, and accurate communication Coordination Timely resolution of customer queries Accurate records and timely invoice maintenance Vendor payment follow-up Regular follow-up and updated payment tracking
• Monthly sales targets, conversion targets, and response-time expectations will be communicated by management.

📌 Sales Executive (Bengaluru)
🏢 Petaeron
📍 Bengaluru