Role Summary: Product Success Associate acts as the bridge between product, and retention, ensuring CognitiveBotics’ customers
- therapists, centres, schools, and parents derive maximum value from the platform. The CSM will oversee onboarding, adoption, satisfaction, renewal, and advocacy, aligning customer insights with product evolution.
Key Responsibilities
• Lead onboarding & training for therapists and parents — ensure smooth product adoption.
• Track usage analytics, measure impact, and proactively address churn risks.
• Collaborate with Product & Tech teams to relay feedback and suggest feature enhancements.
• Build therapist “ambassador” programs for micro-distribution.
• Support in drafting case studies and success stories for marketing & CSR visibility.
• Conduct periodic customer health reviews with dashboards (usage, satisfaction, feedback).
• Work with the BCBA in formulating the Learning Objectives for the product. Profile
Requirements:
• 0-2 years of experience in Psychology / neurodivergent children / Counselling Parents and Children.
• Excellent stakeholder management across B2B (centres/schools) and B2C (parents).
• Understanding of early intervention, therapy, or special education ecosystem preferred.
• Strong analytical mindset — ability to read data and act on insights.
• Empathetic communicator — able to handle emotionally sensitive parent interactions. Additional Details:
• Duration: 3-month internship program
• Stipend: ₹25,000
• Conversion: Opportunity to convert to a full-time role
• Work mode: In office
• Travel: Travelling required