Job Overview We are looking for an OSR to manage inbound leads, coordinate with customers and field sales teams, track meetings and follow-ups, support lead closures, and maintain accurate sales MIS and reporting as per company SOPs.
Key Responsibilities
• Capture and compile all inbound leads received through digital campaigns, website, AI, and service engineers.
• Contact customers to validate leads and understand their requirements.
• Assign validated leads to the concerned field sales person.
• Coordinate with field sales teams to ensure timely action on assigned leads.
• Take regular follow-ups from the sales team regarding meetings scheduled with customers, whether in-person or virtual.
• Track lead progress, meetings, follow-ups, and outcomes to ensure timely movement of leads.
• Escalate leads to seniors wherever required for further action and closure.
• Compile data of closed leads and maintain accurate records.
• Obtain relevant invoices from field teams for closed leads.
• Prepare and maintain MIS and all required reports as per company SOPs.
• Ensure timely and accurate updating of lead, customer, meeting, closure, and invoice-related data.
• Coordinate with internal teams to ensure smooth and timely closure of leads. Qualification: Any Graduate or Postgraduate from the Science stream.
Experience:
1–2 Years
What We Offer
• Opportunity for professional growth and career development.
• Dynamic and collaborative work setting.
• Exposure to sales operations and customer management.
• Opportunity to work closely with field sales teams and gain hands-on industry experience. Salary Up to ₹3.5 LPA (Salary will depend on experience, qualifications, and overall suitability for the role within the specified range.)