Company Description Established in 1992, Odyssey Tours and Travels is a leading IATA-accredited travel agency based in Pune, providing comprehensive travel services including air tickets, hotel reservations, customized holidays, and more catering to a diverse client base of corporate and leisure travellers. We have a team of 30+ experienced travel professionals working out of our office in Lane No 5, Koregaon Park. Odyssey is part of of the global UNIGLOBE Travel network which is the world’s largest single-brand travel franchise with a presence in over 750 locations across more than 60 countries. Job Summary: We are seeking a highly motivated and organized individual to join our India ticketing team focused on handling airline ticketing queries from our corporate and leisure clients for travel within India. The successful candidate will be responsible for sharing flight schedules and airfares, booking airline tickets including meal and seat preferences, issuing boarding passes and also take care of reissue of tickets and refunds. In addition, the travel consultant is also expected to raise invoices, periodically and proactively take client feedback, and stay updated with developments and changes in the travel industry, Role Description The

job description
of the Travel Consultant will include: ® Handling customer enquiries and flight ticket reservations including issuance of tickets ® Understanding customer’s travel requirements and provide them the requisite information on flight schedules,



fares and connections as per the company’s service level response commitment ® Managing the client’s expectations and deliverables effectively in a timely manner and handling customer complaints ® Booking client’s meal and seat preference and assisting clients with ancillary bookings (excess baggage, extra leg room seats etc), web check-in and take care of special needs (wheelchair, airport assistance etc) ® Assisting customers throughout the journey as required and handle changes, disruptions that may arise during travel ® Processing ticket cancellations and refunds ® Raising invoices and following up with clients for payments for flight tickets issued ® Maintaining a good rapport with the airline sales & operations staff

Qualifications:
Personal Skill Set: 1) Customer Service and Sales skills 2) Excellent communication and interpersonal skills 3) Good time management skills 4) Attention to detail and accuracy 5) Planning & organizing skills 6) Energetic, confident and result oriented 7) Ability to work independently and as part of a team Technical Skill Set: 1) Diploma or Bachelor's degree is a must
- Diploma in Travel & Tourism or IATA qualification is an added advantage 2) Prior experience in domestic airline ticketing (upto 2 years) will be an added bonus 3) Knowledge of reservation systems (GDS / online booking systems) 4) Knowledge of Indian geography, airlines & airports in India is beneficial to excel in the role 5) Valuable computer knowledge, MS Office Job

Location:
Pune

Job Type
Full time, On site Work

Experience:
Upto 2 years maximum. Graduate freshers looking to start a career in the travel industry are welcome to apply.

📌 Reservations Ticketing Consultant (Pune)
🏢 Odyssey Tours and Travels
📍 Pune