Location: Colaba, Mumbai (Work from Office)
Salary: Up to ₹28,000–₹30,000 per month (based on experience and interview)
Experience: 0–2 years (freshers can apply)
Qualification: Graduate or above
Working Hours: 10 AM – 7 PM
Working Days: Monday to Friday | Saturday & Sunday off
Key Responsibilities:
- Handle customer queries via email, WhatsApp, and calls.
- Process IVR data, transcripts, and callbacks.
- Conduct user onboarding calls and route cases as per SOPs.
- Update the Case Board and maintain accurate documentation.
- Ensure timely task completion within defined TATs.
Required Skills:
- Good written and verbal communication.
- Basic MS Excel and computer knowledge.
- Robust attention to detail and accuracy.
- Ability to follow SOPs and manage multiple tasks.
- Tech-savvy, proactive, and willing to learn.
📌 Executive – (Case & Communications Management) (Colaba)
🏢 Tap Growth ai
📍 Colaba
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