Description

We are seeking a Customer Service Representative to join our team in India. The ideal candidate will have 0-1 years of experience in a customer service role and will be responsible for providing exceptional support to our customers.

Responsibilities

- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Assist customers with product information, order status, and troubleshooting issues.
- Maintain a high level of customer satisfaction by providing exceptional service.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team members to improve customer service processes and resolve issues.
- Follow up with customers to ensure their inquiries are resolved to their satisfaction.

Skills and Qualifications





- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to think critically.
- Familiarity with customer service software and CRM systems.
- Ability to work in a fast-paced environment and handle high call volumes.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Robust organizational skills and attention to detail.
- Ability to work independently and as part of a team.

Skills: Data Entry, Customer Engagement, email etiquette , Problem Solving, Time Management, Active Listening, Conflict Resolution, crm software

Experience: 0.00-1.00 Years

📌 Customer Service (Mumbai)
🏢 Aditya Jagdish Tanna
📍 Mumbai