Virtual Drive for Customer Support Executive (Voice) for HCLTECH HCL Tech Hiring for US/UK Voice Process 31-Oct-2026 Virtual Drive Timing
- 11:30 PM-12:30 PM 31-Oct-26 (Saturday) Microsoft Teams meeting Join: https://teams.microsoft.com/meet/41180026005651?p=bWv0YHQiDvjvPbIzgt Meeting ID: 411 800 260 056 51 Passcode: Cp3vU7i3 Designation: Customer Care Representative-Freshers Any Grad/UG can apply (No Regular Students / No Law Graduate) BE B.tech, MTech, BCA and MCA is not eligible. Work

Location:
Noida Two Way Cabs Available Special Note:
• The candidate will be available to join the interview only until 12:30 PM today.
• We are considering only candidates from the Delhi NCR location.

Job Description
- Customer Service Executive
- Fresher Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.



Work Experience & Qualification criteria:
• Excellent communication skills
- both verbal and written
- with a qualified telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Freshers in US/UK Inbound calling preferably in Banking domain

Job Description
• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security
- proprietary data of customers

📌 Virtual Drive for Freshers (Noida)
🏢 HCLTech
📍 Noida