Location:
Looking for applicants who are currently managing OR have managed business for Thane geography in the last 2 years. Career Stream Tasks
• Implement Key Account & Client Management plans and processes to retain and strengthen client relationships.
• Implement and execute high-quality customer service and issue resolution in order to retain current clients
• Implement and execute Client engagement activities, including identifying client business requirements and preparing proposals and quotations
• Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies to retain and expand current customer relationships
• Collaborate on industry-specific relationship management activities and enabling the orchestration of customer-facing roles Differentiator
- Professional who is an established subject matter expert within a job area typically obtained through advanced education and work experience
- Manage large & complex projects and/or owns end-to-end processes, working independently with no supervision or only limited supervision from manager
- May lead process improvement and process design initiatives. takes a broad perspective to identify solutions as problems faced are often complex
- Interprets internal or external business issues and recommends solutions/best practices
- Typically Reports to M3/M4
- Progression to this level is typically restricted on the basis of business requirement Management Responsibility
- Individual contributor accountable for an important subject-matter area/discipline. May sometimes manages two or fewer employees including outsourced / project-based contingent workforce (i.e. external consultants)
- When managing employees the responsibility is mostly related to sharing his/her work across one or two other individual collaborators instead of delegating significant parts of projects
- May direct the work, train or mentor junior employees or manage processes and programs
- Coach and review the work of junior employees Stakeholders
- Connect with and influence other specialist departments and external service providers
- May convince others to accept recent concepts, practices, and approaches
- Prepares presentations and concepts to be presented to leadership and company committees
- Build strong, trusting cross-functional relationships with Galderma managers
- Understand customer and key stakeholders interests and concerns and guide and provide solutions to customers and key stakeholders
- Provide technical guidance to line managers and employees Experience Level Must have 2-3 years of relevant experience into key accounts role managing doctors channel managing Dermatology, Aesthetics, Medical Aesthetic Devices OR Injectable products Education Level Master's / Bachelor’s Degree or equivalent experience/qualification