Company Description DMI Housing Finance supports the government’s “housing for all” mission by offering effective and efficient housing loans, with a strong focus on lower income and economically underserved segments. The company provides customized financing for purchasing residential homes and plots, constructing new houses, and renovating or extending existing homes. DMI Housing Finance also offers Loans against Property, Builder Loans, and Corporate Loans to address a broad range of borrowing needs. It is a subsidiary of DMI Finance, a Non-Banking Finance Company specializing in tailored credit solutions for corporates. DMI Finance is headquartered in Delhi, positioning DMI Housing Finance close to key financial and policymaking hubs. Role Description The Collections Manager is a full-time, in office role based in Delhi, India, responsible for overseeing and optimizing the loan collections process. This role involves monitoring delinquent accounts, setting collection targets, and implementing strategies to reduce non-performing assets while maintaining a professional and empathetic approach with customers. The Collections Manager will lead and guide collection teams, review performance metrics, and ensure adherence to internal policies and regulatory requirements. Daily tasks include coordinating with branch staff, reviewing account portfolios, resolving escalated customer issues, and preparing regular reports for management on collection performance and risk trends.



The role also requires close collaboration with credit, operations, and legal teams to improve recovery processes and support sustainable portfolio growth. Qualifications
• Strong experience in loan collections, recovery management, and portfolio monitoring within housing finance or related financial services.
• Skills in customer relationship management, negotiation, and conflict resolution to handle sensitive collection discussions professionally.
• Ability to analyze data, interpret collection metrics, and use MS Excel or similar tools for reporting and performance tracking.
• Knowledge of relevant regulations, compliance standards, and internal risk policies related to lending and collections.
• Proven team leadership capabilities, including coaching field and back-office staff and driving accountability for targets.
• Excellent written and verbal communication skills in English; proficiency in local languages used in Delhi and nearby regions is an advantage.
• Bachelor’s degree in Finance, Business, Commerce, or a related field; a postgraduate qualification or professional certification in banking or credit is preferred.
• Ability to work on-site, travel to branches or customer locations when required, and manage time effectively in a fast-paced environment.
• Prior experience in housing finance, NBFCs, or retail lending collections is highly beneficial.

📌 Collections Manager (India)
🏢 DMI Housing Finance
📍 India