We Are Hiring: IT Helpdesk / Security Engineer (L1/L2)

Location:
India

Experience:
3+ Years Employment Type: Full-Time Work Schedule: Multiple Shifts (Global Support) We are seeking an experienced and service-oriented IT Helpdesk / Security Engineer to provide Level 1 and Level 2 technical support for a global workforce. The ideal candidate will have strong troubleshooting capabilities, hands-on experience with enterprise IT environments, and a solid understanding of endpoint management and IT security practices.

Key Responsibilities
* Provide L1/L2 technical support for hardware, software, and network-related issues.
* Administer and support Google Workspace applications, including Gmail, Drive, Meet, and Calendar.
* Manage Windows and macOS endpoints using JumpCloud and Google Device Management.
* Handle user onboarding, offboarding, account provisioning, and access management.
* Perform OS patching, software installations, antivirus monitoring, and vulnerability remediation.
* Troubleshoot VPN (GlobalProtect), LAN/WAN, Wi-Fi, DNS, DHCP, and network connectivity issues.
* Manage IT assets, inventory tracking, and device lifecycle activities.
* Maintain IT support tickets and ensure timely resolution in accordance with SLAs.
* Collaborate with global infrastructure, networking, and security teams to resolve technical issues.



Required Qualifications
* Minimum 3 years of experience in IT Helpdesk, Desktop Support, or End-User Computing.
* Hands-on experience supporting Google Workspace in enterprise environments.
* Strong knowledge of Windows and macOS administration and troubleshooting.
* Experience with endpoint management, patching, antivirus, and security compliance.
* Working knowledge of networking fundamentals, VPN technologies, and IT infrastructure.
* Familiarity with IT service management tools and SLA-driven support processes.
* Excellent communication, analytical, troubleshooting, and customer-service skills.
* Ability to work independently and collaborate effectively with geographically distributed teams. Preferred Skills
* JumpCloud and Google Device Management
* GlobalProtect VPN
* ITIL-based service management practices
* IT asset management and vulnerability management
* Certifications such as CompTIA A+, Network+, ITIL Foundation, or equivalent

How to Apply
Interested candidates are invited to submit their updated resumes to [email protected]. Email Subject: IT Helpdesk Engineer – L1/L2 Support Candidates with relevant experience who are comfortable supporting global operations and working adaptable shifts are encouraged to apply.

📌 IT Helpdesk (Bengaluru)
🏢 Oprila
📍 Bengaluru