JOB DESCRIPTION
Job Title: Service Engineer Department: Service Reports To: Service Coordinator Job Overview Responsible for product commissioning, customer complaint resolution, service documentation, and follow-up for ASC renewals, purchase orders, invoices, payments and Sales Enquiries. Key Roles & Responsibilities  Receive product dispatch and commissioning details from the Service Coordinator/Zonal Service Engineer.  Contact customers to understand site conditions and readiness and plan commissioning accordingly.  Carry out product installation/commissioning at customer sites.  Prepare service/commissioning reports, obtain customer approval, and submit them to the Service Coordinator/Manager.  Attend and resolve customer service complaints within the required timeline.  Send defective parts to Sanpar after complaint resolution, as per the process.  Remind customers on the 3rd of the relevant visit regarding ASC renewal and follow up for confirmation.



 Follow up with customers for Purchase Orders after offers are submitted.  Coordinate with Logistics for invoices and hand over invoice hard copies to customers wherever required.  Follow up with customers for pending payments and provide updates to the concerned team.  Maintain proper records of service calls, commissioning, complaints, ASC renewals, orders, invoices, and payments. Required Skills  Basic technical knowledge and troubleshooting skills.  Good communication and customer-handling skills.  Solid follow-up and coordination skills.  Good documentation and reporting skills.  Willingness to travel to customer sites.  Ability to work independently and as part of a team. Qualification & Experience  ITI in refrigeration/ Diploma relevant technical field.
•  Experience in service, commissioning, maintenance, or technical support is preferred.

📌 Heating Air Conditioning Service Technician (Bengaluru)
🏢 SANPAR Industries Private
📍 Bengaluru