Company Description Globiva is one of India’s fastest-growing Business Process Management (BPM) companies, focused on delivering outstanding customer experiences for leading brands across industries. Since beginning operations in 2018, Globiva has expanded to 5,000+ employees, serving 40+ clients from delivery centers in Gurugram, Bengaluru, and Kolkata. The company is built on core principles of Employee First, Value Delivery, and Customer Focus, which drive its agility and responsiveness to evolving client needs. Globiva provides integrated solutions in customer interaction, content curation, and finance & accounting, combining domain expertise with automation and technology. Candidates joining Globiva can expect a dynamic workplace with opportunities to work on diverse, growth-oriented client engagements. Role Description The Team Lead – B2B Business Development role is a full-time, in office position based in Gurugram. The role involves leading a team to drive B2B sales, revenue growth, and client acquisition for Globiva’s BPM services across customer interaction, content curation, and finance & accounting. Day-to-day responsibilities include identifying and qualifying prospects, building and managing sales pipelines, conducting client meetings and presentations, and preparing proposals and commercial negotiations. The Team Lead will monitor team performance, provide coaching, and ensure targets and KPIs are met while maintaining strong, long-term client relationships. This role also includes collaborating with operations, solutions,



and marketing teams to develop tailored offerings, support RFP responses, and provide market and competitor insights to senior leadership. Qualifications
• Solid B2B sales and business development skills, including lead generation, prospecting, pipeline management, and closing deals.
• Experience in client relationship management, account management, and stakeholder engagement within BPM, BPO, or related service industries.
• Ability to lead, mentor, and manage a sales or business development team, with a focus on performance tracking, coaching, and target achievement.
• Solid understanding of outsourcing/BPM solutions such as customer interaction services, content curation, and finance & accounting processes.
• High level of proficiency in communication, presentation, and negotiation, with the ability to influence decision-makers in enterprise and mid-market clients.
• Analytical and planning skills for developing sales strategies, forecasting, reporting, and using CRM or sales automation tools effectively.
• Bachelor’s degree in Business, Management, Marketing, or a related field; an MBA or equivalent postgraduate qualification is an advantage.
• Prior experience (typically 5+ years) in B2B sales or business development, with at least 1–2 years in a team lead or supervisory role.
• Comfort working in a fast-paced, target-driven environment and collaborating cross-functionally with operations, solutions, and finance teams.

📌 Team Lead (Gurugram)
🏢 globiva
📍 Gurugram