ANSR is hiring for one of its clients. ABOUT KROGER: The Kroger Co., founded in 1883 by Barney Kroger and headquartered in Cincinnati, Ohio, is one of the largest retailers in the United States, serving millions of customers every day through a family of supermarket, multi-department, and marketplace store formats. With more than 2,700 stores across 35 states, supported by 34 manufacturing locations, 44 distribution centers, and over 400,000 associates, Kroger operates on a significant scale. Guided by its purpose to Feed the Human Spirit™, Kroger focuses on providing fresh, affordable food and an outstanding customer experience while investing in communities through initiatives like Zero Hunger | Zero Waste. Combining a strong store footprint with a growing digital presence, Kroger is transforming how Americans shop. ABOUT KROGER CAPABILITY CENTER (KCC): At Kroger Capability Center (KCC), we help modernize how work gets done at Kroger. KCC brings together expertise, technology, and global delivery to simplify work and strengthen cross-functional execution, so teams across Kroger can improve focus, speed, and impact. Our goal is to help associates, stores, and customers by making work faster, smoother, and easier to use – so more time can be spent on the highest-value outcomes. We see ourselves as an extension of the Kroger Store Support Center in Cincinnati, where everything we do is designed to support stores, associates, and the customers they serve. Through KCC, we tap into strong talent and capabilities in India to bring Kroger’s purpose – To Feed the Human Spirit – to life in new and impactful ways. OUR VALUES: In fulfilling Our Purpose, we live by our Kroger Values: Honesty: We insist on truthfulness with each other, with our customers, with our vendors and in our business records. We expect and value openness. Integrity: We act in accordance with our values, even when it’s difficult. Respect: We treat all with dignity and value the opinions and perspectives of others. Diversity: We seek and embrace differences in the backgrounds, cultures and ethnicities of all associates, customers and vendors. Safety: We protect our customers and each other from injury with a safe and secure workplace and shopping environment. Inclusion: We encourage and expect collaboration, teamwork and the active involvement of all associates. Position Title: Senior Manager II Vendor Management & Governance Department: Corporate Capability Centers / Global Services Position Summary: Responsible for providing commercial, performance, and strategic oversight of managed service provider (MSP) partnerships supporting the India Capability Center (KCC). This role ensures transparent performance management, contract and obligation control, issue escalation, and cross-vendor insight generation to improve service quality, cost efficiency, risk management, and long-term value realization across the services portfolio. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions:
• Operate objective, weighted MSP scorecards tracking SLA attainment, delivery quality, productivity, accuracy, and service stability.
• Drive action planning and follow-through from Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Benchmark providers and monitor trend lines related to quality, delivery, cost efficiency, and operational risk.
• Monitor contractual obligations,



renewals, pricing terms, and commercial remedies across MSP agreements.
• Link contractual obligations and service credits to actual delivery outcomes and performance results.
• Recommend contract renegotiations, tiering strategies, or provider rationalization based on delivered value.
• Lead commercial escalations related to SLA breaches, chronic incidents, resourcing shortfalls, or repeated delivery failures.
• Own root cause analysis and preventative action plans for provider-related failures.
• Validate closure evidence and confirm execution of commercial remedies including credits, penalties, or service restoration commitments.
• Act as a commercial and performance liaison with MSP partners, maintaining transparent communication cadence.
• Develop collaborative roadmaps with providers focused on innovation, automation, and cost-reduction initiatives.
• Surface cross-vendor insights such as redundancy, risk concentration, inconsistent pricing, or portfolio-level gaps.
• Recommend portfolio-level adjustments to optimize cost, resilience, and service outcomes.
• Track realized savings, credits, and other commercial benefits across providers.
• Propose reinvestment opportunities to uplift provider performance or enhance service capability.
• Support Service Delivery Leads and KCC leadership with data-driven insights and recommendations.
• Travel up to 10–15%, as business needs require.
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation. Minimum

Requirements:
• Bachelor’s degree in Business, Finance, Supply Chain, or related field (or equivalent experience).
• 12+ years of skilled experience, including 5+ years in shared services, global operations, or operational service delivery.
• Deep understanding of SLA design, service scorecards, performance governance, and commercial contract obligations.
• Proven experience leading vendor performance management, escalations, and remediation actions.
• Strong analytical skills with the ability to interpret performance data and translate insights into actions.
• Demonstrated financial acumen related to cost management and value realization. Desired

Qualifications:
• Experience supporting large, multi-vendor MSP environments.
• Strong negotiation, relationship-building, and conflict-resolution skills.
• Executive-level stakeholder communication and influence capabilities.
• Experience partnering with procurement, legal,



and vendor management teams.
• Experience driving automation, innovation, or cost-reduction initiatives with service providers. Kroger Leadership Model: Some of the Leadership Behaviors needed to successfully perform this position are: OUR COMMITMENT TO EQUAL OPPORTUNITY: We are committed to creating an environment of respect, inclusion, and equal opportunity for all. We believe that a diverse workforce strengthens our ability to serve customers and communities effectively. We seek to attract, develop, and retain talent from a wide range of backgrounds and perspectives – ensuring that everyone has the opportunity to contribute and grow. We provide equal employment opportunities to all applicants and employees, without regard to race, color, religion, gender, age, disability, or any other characteristic protected by applicable law. This commitment reflects our broader purpose – to serve people, support communities, and create an environment where individuals can do their best work.
• Puts the Customer First
- Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
• Communicates effectively and candidly
- Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
• Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
• Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.
• Coaches and develops others
- Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
• Leads change and innovation
- Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
• Executes with excellence
- Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
• Provides clear and strategic direction
- Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards. Talent Value Proposition statement: At Kroger Capability Center India, your expertise becomes part of something bigger. Work alongside global teams, build capabilities across critical business functions, solve meaningful challenges, and help shape how Kroger operates and grows. As the center takes shape, you have the opportunity to contribute early, learn continuously, and see the connection between your work and the millions of customers Kroger serves.

📌 Senior Manager II Vendor Management (Bengaluru)
🏢 ANSR
📍 Bengaluru