Company Description Offshoot Agency Pvt. Ltd., established in 1996, is a leading BPO and contact center solutions provider serving BFSI, Telecom, and other key industry sectors. The company employs over 2,500 professionals across office, field, and remote environments, focusing on services such as Debt Recovery & Collections, Customer Service & Retention, Sales & Onboarding, and Loan Processing Support. Offshoot Agency is known for turning complex challenges and everyday customer friction into streamlined, cost-effective solutions that deliver measurable results. Its Hi–Ai–Ei model combines Human Intelligence and Artificial Intelligence, guided by Emotional Intelligence, to create efficient, empathetic customer interactions. This approach supports strong performance on KPIs and long-term client partnerships. Role Description The Call Centre Advisor is a full-time, on-site role based in Noida. The advisor will handle inbound and outbound calls, respond to customer queries, and provide transparent, accurate information about products and services. Daily responsibilities include resolving issues, documenting interactions in the CRM system, and following defined scripts and processes while maintaining high-quality service standards. The role also involves supporting customer retention efforts,



escalating complex cases when needed, and meeting performance targets related to response time, resolution rate, and customer satisfaction. Advisors are expected to collaborate with team members and supervisors to improve call handling efficiency and overall service delivery. Qualifications
• Candidates should possess strong Customer-focused Service and Customer Satisfaction skills, with the ability to understand and address customer needs effectively.
• Candidates should possess a professional Telephone Manner and solid Customer Support capabilities, ensuring courteous, explicit, and efficient communication on every call.
• Candidates should possess reliable Customer Service skills, including active listening, problem-solving, and a calm approach in handling difficult interactions.
• Strong verbal and written communication skills in English and local languages, with basic computer literacy and experience using CRM or call center software.
• Ability to work in rotating shifts, meet defined KPIs, and maintain accuracy under pressure; prior call center or BPO experience is an advantage.
• Minimum high school diploma or equivalent; a graduate degree in any discipline is preferred but not required.

📌 Call Centre Advisor (Noida)
🏢 offshoot agency
📍 Noida