Company Description Etech Global Services is a customer experience solutions provider that combines full-service contact center BPO operations with proprietary AI technologies for leading Fortune 500 brands. Since its founding in 2003 in Texas, Etech has expanded to nearly 4,000 team members across seven locations in three countries, managing over 200 million customer interactions each year. Through its ETS Labs division, the company develops advanced quality analytics and voice AI solutions, processing more than two billion conversations annually and one million voice AI interactions per month. Its flagship product, QEval™, is a quality management platform that delivers comprehensive interaction coverage and has been recognized by ICMI as a Best New Technology Solution. Etech maintains strong data security and compliance standards, holding SOC 2 Type II, ISO 27001, PCI-DSS, and HIPAA certifications, and is certified as a minority-owned business enterprise. Role Description The Sales Executive (Hospitality B2B Inside Sales) is a full time, on-site role based in Gandhinagar focused on driving new business and revenue growth in the hospitality sector. This role involves prospecting and qualifying leads, conducting outbound calls and virtual presentations, and managing the full inside sales cycle from initial contact to closing.



The Sales Executive will build and maintain relationships with key decision-makers at hospitality businesses, understand their customer experience and contact center needs, and recommend appropriate Etech solutions. Day-to-day activities include maintaining a robust sales pipeline in CRM tools, preparing proposals, coordinating with operations and solutions teams, and achieving defined sales targets and KPIs. The role also requires continuous market research, competitive analysis, and participation in sales meetings and training to refine product knowledge and sales strategies. What you will be doing ?
· Generate leads and identify the right prospects from web enquiries, abandoned bookings, past guests, event enquiries and your own outreach
· Make outbound and cold calls to prospects, and follow up persistently until you reach a decision
· Handle inbound enquiry and reservation calls and convert them into confirmed bookings
· Sell rooms, suites, spa and wellness packages, retreats, dining and, where assigned, residences
· Upsell room categories, length of stay and add-on services on every call
· Log every call, lead and booking in the CRM with the correct source code
· Meet daily and monthly targets for calls, conversion and revenue
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· Pass guest feedback and service issues to the team lead so they reach the property

📌 Sales Executive (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar