Department: Shopping / Client Experience Reporting To: Operations Head / VP – Operations

Location:
Bengaluru 1. ROLE PURPOSE The Team Leader – Shopping will be responsible for leading and managing the Shopping Team and ensuring that every KariGhars client receives a seamless, curated and elevated shopping experience while their interior project is being executed. The role is responsible for ensuring that all client shopping requirements—furniture, décor, lighting, accessories, art, soft furnishings, loose items and other home-related products—are identified, planned, presented, purchased and delivered in alignment with the overall interior design and project execution plan. The objective is to make shopping for the client's home effortless, exciting and well-coordinated, while ensuring that shopping activities are completed within agreed timelines and do not become a bottleneck for project completion. 2.

KEY RESPONSIBILITIES
A. Client Shopping Experience
• Own the overall shopping journey for assigned clients.
• Understand the client's lifestyle, preferences, budget and functional requirements.
• Ensure clients receive a curated selection of products rather than being overwhelmed with options.
• Accompany / guide clients during shopping where required.
• Ensure the shopping experience reflects the quality and luxury positioning of The KariGhars.
• Maintain proactive communication regarding selections, approvals, purchases and deliveries.
• Anticipate client requirements and proactively suggest suitable products and alternatives.
• Ensure the client always knows what needs to be purchased, shortlisted, approved, ordered, delivered and pending. B. Design, Civil & Interiors Coordination
• Act as the single coordination point between Design, Civil, Execution and Shopping for shopping-related requirements.
• Obtain and consolidate shopping requirements from the Design Team at the appropriate stage of the project.
• Ensure requirements are clearly defined before procurement, including dimensions, locations, electrical requirements, plumbing requirements, civil modifications, mounting/fixing requirements, power points, lighting points, structural requirements and product specifications.
• Coordinate with the Civil Team to ensure all site provisions required for shopping items are completed before the product arrives.
• Ensure Civil requirements arising from selected products are communicated well in advance.
• Identify dependencies between shopping items and civil/interior execution and track them to closure.
• Coordinate product dimensions and technical specifications with the site team before final ordering.
• Participate in relevant Design, Civil and Project review meetings where shopping dependencies exist.
• Maintain a Shopping Dependency Tracker covering actions required from Design, Civil, Electrical, Plumbing and Execution teams.
• Follow up with respective teams until every dependency is closed.
• Escalate any dependency that can potentially affect the project timeline.
• Ensure changes in design or site conditions are immediately communicated to the Shopping Team and relevant stakeholders.
• Ensure there is no situation where a product is purchased but the site is not ready to receive or install it. C. Project Shopping Planning & Management
• Create a shopping plan for every assigned project.
• Maintain a project-wise tracker covering item, category, quantity, budget, design requirement, shortlisting date,



client approval date, order date, expected delivery date, actual delivery date and installation/placement status.
• Prioritise items based on project execution requirements and lead times.
• Identify long-lead items at the beginning of the project.
• Identify and manage shopping dependencies against the overall project schedule.
• Escalate potential delays immediately.
• Ensure shopping is completed before the project reaches the relevant execution milestone. D. Vendor & Market Management
• Develop and maintain a strong network of reliable shopping vendors and suppliers.
• Continuously identify new brands, products and vendors that can enhance the KariGhars offering.
• Evaluate vendors based on product quality, design relevance, pricing, lead time, reliability, service quality and after-sales support.
• Negotiate commercially where appropriate.
• Ensure vendor commitments are clearly documented.
• Monitor vendor performance and escalate recurring issues.
• Build a preferred vendor/product database for commonly required categories. E. Quality Control
• Ensure purchased items meet the approved requirement.
• Before ordering, verify dimensions, material, finish, colour, fabric, brand, model, quantity, specifications, pricing and delivery timeline.
• On delivery, verify items against approved specifications.
• Identify damages, defects or discrepancies and coordinate replacement/rectification immediately.
• Ensure damaged or incorrect items do not reach the client without prior resolution. F. Team Leadership
• Lead, coach and develop the Shopping Team.
• Allocate projects and responsibilities based on team bandwidth.
• Set transparent individual responsibilities and targets.
• Conduct regular team reviews and monitor project-wise shopping progress.
• Train team members on product knowledge, client handling, negotiation, vendor management, shopping etiquette, cost awareness, quality standards and project timelines.
• Review team performance and provide continuous feedback.
• Ensure accountability for every shopping commitment. G. Process & System Management
• Maintain a central shopping tracker.
• Ensure all client selections and approvals are documented.
• Maintain purchase/order records and vendor commitments.
• Track pending client decisions, deliveries and discrepancies.
• Ensure timely updating of all project information.
• Identify process gaps and continuously improve the Shopping SOP. H. Financial & Commercial Responsibility
• Ensure shopping remains within the approved client budget.
• Provide clients with clear pricing before commitment.
• Avoid unauthorised purchases or commitments.
• Identify opportunities for better value without compromising design intent or quality.
• Monitor variations arising from shopping decisions.
• Ensure all commercial commitments are documented and approved as per company process. I. Client Escalation Management
• Act as the first escalation point for shopping-related client concerns.
• Own issues involving delayed selections, product availability, pricing,



quality, damages, delivery delays, wrong products, vendor service and replacements.
• Coordinate with internal teams until the issue is resolved.
• Ensure issues are owned through closure rather than simply passed to another department. 3. CORE OWNERSHIP CLIENT → REQUIREMENT → CURATION → DESIGN/CIVIL COORDINATION → APPROVAL → PURCHASE → SITE READINESS → DELIVERY → QUALITY → CLOSURE The role is not complete when an item is ordered. The role is complete when the right product has reached the project, in the right condition, at the right time, with the required site provisions completed, and the client is satisfied. 4. KEY PERFORMANCE INDICATORS (KPIs) Client Experience
• Client Shopping Satisfaction Score
• Client feedback / NPS related to shopping
• Number of shopping-related client escalations
• Response time to client queries Timeliness
• % shopping items shortlisted within planned timeline
• % client approvals obtained within planned timeline
• % orders placed within planned timeline
• % deliveries completed as per commitment
• Number of project delays attributable to shopping Design & Civil Coordination
• % shopping dependencies identified before they become critical
• % Civil/site provisions completed before product delivery
• Number of site issues caused by incomplete shopping coordination
• Closure time for Design/Civil/Shopping dependencies Quality
• Wrong-item rate
• Damage / defect rate
• Replacement rate
• Number of shopping-related site issues Commercial
• Budget adherence
• Savings / value optimisation
• Unapproved purchase / variation incidents Team Performance
• Project-wise tracker compliance
• Individual team productivity
• Closure of pending shopping actions
• Vendor performance 5. REQUIRED SKILLS & COMPETENCIES
• Strong client management and communication skills.
• Strong organisational, coordination and follow-up skills.
• Good understanding of interiors, home products and site execution.
• Strong vendor management and negotiation skills.
• Ability to manage multiple projects simultaneously.
• Strong attention to detail and deadline orientation.
• Team leadership and coaching capability.
• Strong ownership and problem-solving mindset. 6. PREFERRED EXPERIENCE
• Luxury interiors / interior design
• Furniture / home décor / home furnishing
• Retail / luxury retail
• Procurement / sourcing
• Hospitality / luxury customer experience 7. IDEAL CANDIDATE The ideal candidate combines commercial discipline with a strong aesthetic and client-service mindset. They should be highly organised, well connected in the home décor/furniture market, comfortable dealing with affluent/luxury clients, confident in negotiations, proactive in follow-up, capable of managing multiple projects and strong enough to lead a team. Most importantly, the person should have a “nothing falls through the cracks” mindset. 8. SUCCESS IN THE ROLE A successful Team Leader – Shopping will create an environment where: Clients look forward to shopping for their home rather than seeing it as another task they need to manage. Design and Execution teams can focus on building the home, confident that the Shopping Team is independently managing the loose furniture, décor and home-product journey. Ultimate measure of success: A delighted client + an on-time project + the right products + zero shopping surprises.

📌 Category Designer/Shopping Evangelist (Bengaluru)
🏢 The Karighars
📍 Bengaluru