About the Company
WNS, part of Capgemini, is an Agentic AI-powered intelligent operations and transformation company that co-creates smarter businesses with more than 700 clients across 10 industries. We blend deep domain excellence, WNS’ core differentiation, with AI-powered platforms and analytics to help businesses innovate continuously, scale effortlessly, adapt swiftly and lead resiliently in a world defined by disruption.

About the Role
Job Title: Customer Suppport Associate – International Voice & Chat (Freshers)

Location:
Pune

Job Description
We are looking for enthusiastic and customer-oriented Graduate Freshers to join our International Voice & Chat process in Pune. This is an excellent prospect to start your career in the BPO industry, where you will interact with international customers, resolve their queries, and provide a seamless customer experience through voice and chat support. Responsibilities
• Handle inbound and outbound customer interactions via voice and chat.
• Understand customer requirements and provide appropriate solutions.




• Deliver exceptional customer service while maintaining professionalism.
• Ensure adherence to process guidelines, quality standards, and productivity metrics.
• Accurately document customer interactions in the system.
• Work collaboratively with the team to achieve business goals. Qualifications
• Graduate freshers are eligible to apply. Required Skills
• Strong customer service orientation and problem-solving skills.
• Willingness to work in rotational shifts.
• Basic computer knowledge and typing skills.
• Candidates with prior BPO experience may also apply. Preferred Skills Excellent verbal and written communication skills in English. Work Schedule
• 5 days working
• 2 rotational weekly offs
• Rotational shifts (as per business requirements)

How to Apply
Interested candidates can share their CV via WhatsApp.
• Contact Person: HR Khushboo Sethi
• Contact Number: (phone hidden)

📌 Customer Service Representative (India)
🏢 WNS
📍 India