About the Company
Eterna Insurance Solutions is a licensed life insurance and retirement partner operating in all 50 states, headquartered in Irvine, California. We support hundreds of independent agents across 35+ agencies and multiple carriers.

About the Role
We are looking for an Operations Analyst to work directly with our head of Sales Operations and our data engineering team. You will be the bridge between our agents and our systems: when something breaks, you find out why, fix what you can, and get the rest to the right person with a clear diagnosis. This is not a ticket-forwarding role. You will triage, investigate, and close issues yourself, and you will own the reporting our leadership uses to manage agency performance. Responsibilities
• Own the support queue: triage incoming agent tickets, set priorities, resolve what you can, and route the rest with a clear diagnosis
• Investigate technical issues first-hand using read-only access to our database and codebase, so engineering receives a confirmed root cause, not a symptom
• Spot repeat issues and fix them at the source through documentation, canned responses, and an agent self-service handbook
• Delegate routine follow-ups to our support staff and make sure nothing sits unanswered
• Speak directly with agents and agency owners by phone and video, including high-value accounts
• Build weekly agency scorecards and presentation decks for our distribution leadership




• Support the head of Sales Operations on special projects as the role grows Qualifications
• 3 to 5 years in operations, technical support, implementation, or business analyst roles Required Skills
• Working SQL. You can write your own queries to answer a question or trace a problem. PostgreSQL experience is a plus
• Comfort reading logs, data pipelines, or code well enough to locate where something went wrong. You will not be writing production code
• A structured approach to debugging: reproduce the issue, trace it through the data, confirm the cause before reporting it
• Clear, professional English, written and spoken, to a US business standard. You will speak directly with US-based agents and agency owners
• Strong Excel or Google Sheets skills, and the ability to turn data into a clean weekly report or deck
• Valuable judgment with AI tools. You use them to move faster and verify what they produce
• Availability [12:00 pm to 8:00 pm / 9:00 pm] US Eastern Time, Monday through Friday Preferred Skills
• Experience in insurance, an IMO, or another agent-based sales organization.
• Exposure to help desk tools such as Freshdesk or Zendesk, or to Salesforce or another CRM.
• Experience training or guiding other team members, since there is room to grow into a lead role. Pay range and compensation package $1,000
- $1,500 per month based on experience and qualifications.

📌 Operations Analyst (India)
🏢 Eterna
📍 India