Job Title: Customer Relationship Management (CRM) Executive Company Name: Green Solution Workplace Type: In office Job

Location:
Pune, Maharashtra, India Employment Type: Full-time (Staff) Experience Level: Mid-level (2 to 4 Years) Industry: Environmental Services, Industrial Compliance, Water & Wastewater Treatment, or Customer Relationship Management

About Us
At Green Solution, we are dedicated to driving environmental sustainability, compliance, and engineering excellence across industries. We specialize in environmental clearance, laboratory testing, water/wastewater projects, and environmental consulting services. We are currently seeking an organized, proactive, and customer-focused Customer Relationship Management (CRM) Executive to join our team in Pune. Job Overview: The CRM Executive will be responsible for managing client communication, tracking customer queries and issue resolution within Turnaround Time (TAT), maintaining accurate CRM/ERP database records, and acting as a central link between internal teams and valued clients to ensure high customer satisfaction and retention.

Key Responsibilities
• Omnichannel Communication: Serve as the primary point of contact for clients across multiple communication channels (Calls, Emails, WhatsApp, and CRM software).
• Query & Complaint Resolution: Track, log, and resolve client inquiries, support requests,



and complaints while strictly adhering to defined Turnaround Times (TAT).
• Database & CRM Management: Maintain clean, updated, and accurate records of customer history, service schedules, interactions, and data logs in CRM/ERP software.
• Interdepartmental Coordination: Bridge operational gaps between Sales, Projects, Laboratory/Testing Services, and Accounts teams to ensure seamless customer service execution.
• Reporting & Retention: Conduct customer satisfaction follow-ups, manage AMC (Annual Maintenance Contract) renewal reminders, and generate periodic MIS reports for management review. Required Qualifications &

Education:
• BE / MBA / B.
Sc. / M.
Sc. (or equivalent graduation degree). Experience Required:
• 2 to 4 years of relevant hands-on experience in CRM operations, customer service, key account management, or client servicing. Key Technical Skills &

Requirements:
• Technical

Skills:
Proficiency in CRM & ERP software, Advanced MS Excel, and MIS reporting.
• Language Proficiency: Fluent in English, Hindi, and Marathi (written and verbal).
• Travel: Willingness to travel for client visits when required.
• Joining Timeline: Immediate joiners or candidates available within 1 month preferred. Recruitment Email: [email protected] Subject Line Guideline for Applicants: Application for CRM Executive – Pune Company Website: www.green-solution.in

📌 Customer Relationship Management Executive (Pune)
🏢 Green Solution
📍 Pune