Senior ServiceNow Developer – ITSM | CSM | Service Catalog | Integrations Claidroid — Pune, Maharashtra, India Claidroid Technologies Pvt. Ltd.

Location:
Pune

Experience:
6–8 Years Open Positions: 2 We're Hiring: Senior ServiceNow Developer Build enterprise solutions. Work on international projects. Take your ServiceNow career to the next level. Claidroid Technologies Pvt. Ltd. is looking for experienced Senior ServiceNow Developers to join our growing enterprise technology practice for a strategic engagement with a leading global organization. We are seeking technically proficient professionals with strong hands-on expertise in ServiceNow ITSM, Customer Service Management (CSM), Service Catalog, Flow Designer, JavaScript and Enterprise Integrations. The role offers an opportunity to design, develop and enhance scalable ServiceNow solutions that improve IT service delivery, automate business processes and strengthen enterprise customer service capabilities. This opportunity is ideal for professionals who enjoy solving complex technical challenges, developing high-quality platform solutions and collaborating with international technology teams. About Claidroid Technologies Claidroid Technologies Pvt. Ltd. is a global digital transformation and enterprise technology services partner built around Cloud, AI, Automation and Enterprise Platforms. We collaborate with leading global enterprises to modernize technology ecosystems, improve operational efficiency and deliver scalable, secure and innovative digital solutions. Our technology capabilities span:
• ServiceNow & Enterprise Service Management
• Cloud Engineering & Digital Transformation
• Artificial Intelligence & Intelligent Automation
• Identity & Access Management
• DevOps, DevSecOps & AIOps
• Data Engineering & Enterprise Integration At Claidroid, we believe meaningful technology careers are built through challenging assignments, international exposure, continuous learning and ownership of business-critical solutions. Our professionals work alongside experienced engineers, architects and technology consultants, gaining exposure to enterprise-scale implementations and global delivery standards. Role Overview As a Senior ServiceNow Developer, you will be responsible for designing, developing, implementing and supporting ServiceNow solutions across IT Service Management, Service Catalog, Customer Service Management and enterprise integrations. You will work closely with Product Owners, technical architects and cross-functional Agile teams to translate business requirements into scalable platform capabilities. The role requires strong expertise in ServiceNow application development, scripting, workflow automation, platform architecture, integrations and production support. You will contribute to technical solution design, development, testing, deployment and continuous improvement while ensuring adherence to ServiceNow best practices.

Key Responsibilities
ServiceNow Development & Customization
• Design, develop and enhance ServiceNow applications across ITSM, CSM and Service Catalog.
• Develop Business Rules, Client Scripts, Script Includes and UI Policies using JavaScript and Glide APIs.
• Configure Catalog Items, Record Producers, forms and application functionality.
• Build automated workflows using ServiceNow Flow Designer.
• Develop reusable components and maintainable solutions aligned with ServiceNow best practices.
• Optimize existing platform functionality to improve service delivery and operational efficiency. Customer Service Management & Service Catalog




• Configure and enhance ServiceNow Customer Service Management (CSM) capabilities.
• Support customer service workflows, case-management processes and service delivery requirements.
• Design and maintain Service Catalog solutions supporting business and IT services.
• Automate service request fulfilment and approval workflows.
• Collaborate with stakeholders to translate functional requirements into effective ServiceNow configurations. Enterprise Integrations & Automation
• Design, develop and support integrations between ServiceNow and enterprise applications.
• Implement REST and SOAP web service integrations.
• Develop integration workflows using ServiceNow IntegrationHub and third-party APIs.
• Troubleshoot integration failures, connectivity issues and data exchange problems.
• Identify opportunities to improve process automation and reduce manual operational effort. Testing, Deployment & Production Support
• Perform unit testing, code reviews and technical validation.
• Investigate and resolve application defects and production issues.
• Conduct root-cause analysis and implement sustainable fixes.
• Support production deployments, platform enhancements and operational activities.
• Maintain technical documentation, configuration records and knowledge articles.
• Ensure platform stability, maintainability and adherence to development standards. Agile Delivery & Technical Collaboration
• Collaborate with Product Owners, Scrum teams and technical stakeholders.
• Participate in sprint planning, backlog refinement and Agile ceremonies.
• Provide effort estimates and deliver development activities within agreed timelines.
• Contribute to technical discussions, solution reviews and continuous platform improvement.
• Demonstrate accountability, ownership and strong problem-solving capabilities. Must-Have Skills ServiceNow Platform Expertise
• 6–8 years of relevant experience, preferably including 7–8 years of hands-on ServiceNow development, implementation and support.
• Strong expertise in ServiceNow IT Service Management (ITSM).
• Hands-on experience with ServiceNow Customer Service Management (CSM).
• Strong knowledge of Service Catalog and Catalog Management.
• Experience designing Catalog Items, Record Producers and automated workflows.
• Good understanding of ServiceNow platform architecture and development best practices. ServiceNow Development & Scripting
• Strong JavaScript programming and scripting capabilities.
• Hands-on experience with Glide APIs.
• Expertise in Business Rules, Client Scripts, Script Includes and UI Policies.
• Experience with ServiceNow Flow Designer and workflow configuration.
• Ability to develop scalable, reusable and maintainable ServiceNow solutions. Integrations & Technical Support
• Experience developing REST and SOAP integrations.
• Strong knowledge of ServiceNow IntegrationHub and third-party API connectivity.
• Experience troubleshooting application and integration issues.
• Understanding of unit testing, code reviews and production deployments.
• Strong root-cause analysis and technical problem-solving skills. Agile & Professional Competencies




• Experience working in Agile/Scrum development environments.
• Strong analytical and solution-design capabilities.
• Excellent communication and stakeholder collaboration skills.
• Ability to independently own technical deliverables.
• Adaptability, continuous learning and commitment to technical excellence. Good-to-Have Skills Candidates with additional expertise in the following areas will have an advantage:
• ServiceNow Certifications: Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
• IT Asset Management (ITAM): Exposure to ServiceNow asset management capabilities.
• CMDB: Understanding of Configuration Management Database concepts.
• Service Mapping: Knowledge of ServiceNow Service Mapping and associated platform capabilities.
• Enterprise Implementations: Experience supporting large-scale ServiceNow programmes and global technology environments. Why Join Claidroid Technologies? International Exposure. Enterprise Technology. Meaningful Career Growth. Joining Claidroid gives you the prospect to expand beyond routine development and contribute to sophisticated ServiceNow implementations for global enterprises. Work on international enterprise projects Collaborate with technology teams and stakeholders in global business environments, gaining exposure to large-scale implementations, modern delivery practices and enterprise technology standards. Deepen your ServiceNow expertise Strengthen your technical capabilities across ITSM, CSM, Service Catalog, advanced scripting, Flow Designer, IntegrationHub and enterprise application integration. Expand your engineering capabilities Work on challenging solutions involving platform customization, workflow automation, system integration and application optimization. Collaborate with experienced professionals Learn from skilled engineers, architects and consultants while contributing your own expertise to important technology initiatives. Build a stronger professional profile Develop the technical judgment, consulting capabilities, stakeholder engagement and problem-solving skills that prepare you for increasingly complex enterprise technology responsibilities. Grow with an evolving technology organization Be part of a company focused on Cloud, AI, Automation and Enterprise Platforms, where innovation, accountability, continuous learning and professional excellence are valued. At Claidroid, our goal is to create opportunities that help talented professionals broaden their experience, strengthen their capabilities and advance toward the next level of their careers. Work Location Pune, Maharashtra, India Candidates should be willing to work from the designated project location in accordance with business and project requirements. Apply Now Your next career milestone could begin with Claidroid Technologies. If you have strong hands-on expertise in ServiceNow ITSM, CSM, Service Catalog, JavaScript, Flow Designer and enterprise integrations, we would like to hear from you. Join Claidroid Technologies and contribute to building scalable, intelligent and high-quality ServiceNow solutions for global enterprises. Key

Skills:
ServiceNow | Senior ServiceNow Developer | ITSM | CSM | Customer Service Management | Service Catalog | Catalog Management | Flow Designer | Workflow Automation | JavaScript | Glide API | Business Rules | Client Scripts | Script Includes | UI Policies | Catalog Items | Record Producers | IntegrationHub | REST API | SOAP API | Enterprise Integrations | ITAM | CMDB | Service Mapping | Agile | Scrum | ServiceNow CSA | ServiceNow CAD

📌 Senior ServiceNow Developer – ITSM | CSM | Service Catalog | Integrations (Pune)
🏢 Claidroid
📍 Pune