About Dover: Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver creative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Designation: Senior Technical Support

Experience:
3
- 6 Years

Location:
Bangalore Industry Specialization: Track and Trace, Serialization, Industrial Automation, Pharmaceutical Automation Roles &

Responsibilities:
• Experience working with serialization equipment and software from industry vendors
• Troubleshoot printers, cameras, scanners, packaging-line network interfaces, and data exchange issues.
• Oversee site-level master data configuration, serial number provisioning, provisioning workflows, commissioning, decommissioning, and batch reporting workflows.
• Provide IT networking support, including hardware setup, IP addressing, networking protocols, routers, switches, and general connectivity troubleshooting.
• Interpret and work with schematic diagrams, and circuit flow analysis.




• Investigate and diagnose technical issues, comprehensive root-cause analyses, and establish corrective actions.
• Good knowledge in GS1 standards, GCP, GTIN, GLN, SSCC…etc
• Should have basic process knowledge of both Site level (L3) and Enterprise level (L4) systems.
• Problem diagnosis, root cause analysis & corrective action
• Knowledge of global drug supply chain security laws, including DSCSA (US), EU FMD (Europe)
• Handle requests presented from any customer, partner, or site worldwide
• Answer calls offered from an ACD routing system and respond to email requests received, in accordance with service level agreements, SOPs and performance metrics.
• Create and update case records, detail actions taken, problem identification, and resolutions; including follow-ups and scheduled callbacks to customers, where necessary.
• Identify and escalate priority issues appropriately and Generate Out of Production notifications
• Assign licenses to products and process RMAs generated by the service.
• Obtain, review and approve Project “Hand-over” information required by CTS to support customers/partners, in accordance with SOPs
• Perform all required tasks in a timely, professional manner and within service level objectives
• Interact effectively and coordinate appropriate resources to resolve issues, satisfy and retain customers
• Participate in a department on-call rotation for 24x7x365 Enterprise support

📌 Senior Technical Support (Bengaluru)
🏢 Dover India
📍 Bengaluru