Company Description Sutherland is an AI-driven business transformation partner that helps global enterprises, including several Fortune 500 companies, build, run, and continuously improve their operations. The company combines artificial intelligence, automation, cloud computing, product engineering, and advanced analytics to deliver measurable business outcomes. By both engineering AI-led solutions and running complex, mission-critical processes, Sutherland enables clients to move beyond pilots to scalable, governed AI capabilities. Its strength lies in integrating digital and product engineering, R&D;, and deep operational expertise to create production-grade solutions grounded in real enterprise environments. Sutherland is focused on improving efficiency and strengthening customer experiences while driving tangible results. Role Description This is a full-time, on-site E-commerce role based in Mumbai. The role involves managing and optimizing online customer interactions, including responding to inquiries, resolving issues, and guiding customers through the purchasing process across various digital channels. Responsibilities include monitoring product listings, ensuring accurate and appealing content, tracking order statuses, and coordinating with internal teams to address service or delivery concerns. The role also requires analyzing e-commerce performance metrics,



identifying trends and opportunities, and recommending improvements to increase sales and enhance customer satisfaction. The individual will collaborate with cross-functional teams to support campaigns, maintain service quality standards, and contribute to continuous process improvement in the e-commerce domain. Qualifications
• Candidates should possess robust E-Commerce knowledge, including familiarity with online marketplaces, order management, and digital customer journeys.
• Candidates should possess excellent Customer Service and Communication skills for handling inquiries, resolving concerns, and maintaining a positive customer experience.
• Candidates should possess solid Analytical Skills to interpret data, identify patterns, and recommend actions that improve performance and efficiency.
• Candidates should possess Sales-related capabilities, such as understanding cross-selling and up-selling opportunities and supporting revenue growth initiatives.
• Additional beneficial qualifications include experience in BPO or e-commerce operations, proficiency with CRM or order management tools, ability to work in a fast-paced environment, and comfort with shift-based work if required.
• A relevant diploma or bachelor’s degree and strong English language proficiency are preferred.

📌 E commerce (Mumbai)
🏢 Sutherland
📍 Mumbai