Job Description: Telecaller / Telecounselor

Job Title: Telecaller / Telecounselor

Location: Kuravankonam, Trivandrum, Kerala

Experience: 1–3 Years

Employment Type: Full-Time

Education: Any Graduate

Job Summary

We are looking for a proactive and target-driven Telecaller / Telecounselor to handle patient inquiries through phone calls and WhatsApp. The ideal candidate should have excellent communication skills, the ability to follow up with prospective patients, and a strong focus on converting inquiries into appointments.

Candidates with experience in healthcare, cosmetology, patient counseling, or sales will be given preference.

Key Responsibilities

1. Patient Inquiry Management

- Respond to incoming calls and WhatsApp inquiries promptly, ideally within 60 seconds.

- Ensure all open inquiries are addressed and updated on the same day.

- Follow up with prospective patients regularly to maintain engagement.

- Provide accurate information about clinic services and assist patients with their inquiries.

2. Appointment Booking and Conversion

- Counsel prospective patients and encourage them to book appointments.

- Achieve a minimum monthly inquiry-to-appointment conversion rate of 10%.

- Monitor daily conversion performance and work towards achieving assigned targets.

- Follow up with interested patients to improve appointment bookings.

3. Data Entry and Record Management

- Enter all leads accurately into the clinic's software.

- Ensure lead records match the inquiries received from marketing.

- Update inquiry records with follow-up status, cancellations, and rescheduled appointments.

- Record confirmed appointments in the designated tracking sheet.

4. Reporting and Coordination

- Share a daily closing report with the team before leaving.





- Report the total number of inquiries received during the day.

- Track inquiries received from outside Trivandrum.

- Share the names of patients and appointments booked for the following day.

- Coordinate with the operations team to ensure smooth patient inquiry management.

Requirements

Required Skills and Qualifications

- Graduate degree is mandatory.

- 1–3 years of experience in telecalling, telesales, customer service, or sales.

- Excellent verbal communication skills in English and Malayalam.

- Robust follow-up, persuasion, and patient counseling skills.

- Good data entry and record-keeping abilities.

- Ability to multitask and respond quickly to inquiries.

- Comfortable working with daily targets and conversion metrics.

- Basic computer skills and familiarity with spreadsheets or CRM software.

Preferred Qualifications

- Experience in healthcare, cosmetology, clinics, or patient counseling.

- Previous experience converting inquiries into appointments or sales.

- Ability to communicate professionally with patients and handle inquiries effectively.

Compensation and Benefits

- Fixed salary with performance-based incentives.

- Opportunities for professional growth in patient counseling and clinic operations.

- One weekly day off.

- Additional holidays as per the company's leave policy.

Ideal Candidate Profile

The ideal candidate is customer-focused, disciplined, persuasive, and highly organized. They should be capable of managing multiple inquiries, maintaining accurate records, following up consistently, and achieving appointment conversion targets.

Keywords: Telecaller, Telecounselor, Telecalling, Telesales, Patient Counseling, Healthcare, Appointment Booking, Lead Conversion, Customer Service, Malayalam, English.

📌 Telecaller / Telecounselor (Thiruvananthapuram)
🏢 Leading
📍 Thiruvananthapuram