Position: Operations Associate Department: Operations

Location:
Gurugram

Experience:
1–3 Years Employment Type: Full-time

About the Role
We are looking for a proactive and detail-oriented Operations Associate to manage day-to-day shipment coordination and ensure timely pickups and deliveries. The ideal candidate should be comfortable coordinating with courier/logistics partners, tracking shipments, and resolving delivery-related issues.

Key Responsibilities
• Create and align shipments as per daily order requirements.
• Coordinate with courier and logistics partners for timely pickup and delivery.
• Regularly follow up with courier partners regarding pending pickups, delayed shipments, and delivery issues.
• Track shipment status and ensure orders are moving within the committed timelines.
• Coordinate with internal teams and courier partners to resolve shipment-related issues.
• Monitor RTO, NDR, delayed and undelivered shipments and take timely action.
• Maintain accurate shipment records and update tracking/status information.
• Escalate recurring delivery or courier-related issues to the reporting manager.




• Ensure smooth coordination between warehouse, operations, and courier partners.
• Prepare basic daily/weekly shipment and delivery status reports. Requirements
• 1–3 years of experience in Operations, Logistics, E-commerce Operations, or Shipment Management.
• Experience working with courier/logistics partners is preferred.
• Good communication and follow-up skills.
• Strong coordination and problem-solving abilities.
• Comfortable working with Excel/Google Sheets and shipment tracking systems.
• Ability to manage multiple shipments and tasks simultaneously.
• Detail-oriented with valuable ownership and time-management skills. Preferred Experience Candidates with experience in D2C, E-commerce, FMCG, or retail operations and exposure to platforms such as Amazon, Flipkart, Blinkit, Zepto, or other logistics/3PL systems will be preferred. What We’re Looking For Someone who is highly proactive, good at follow-ups, and takes ownership of shipments until successful pickup and delivery. Interested candidates can share their profiles at [email protected].

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