ResponsibilitiesNumbers and insights
• Read and explain e-commerce analytics: market share, sales, availability and OOS, pricing, search and promo performance across Blinkit, Zepto, Swiggy Instamart and other platforms
• Prepare weekly and monthly business reviews with clear insights and recommended actions
• Validate data quality, reconcile numbers with the client's own sources, and own the answers when questions come up Client communication
• Run regular reviews with Reckitt India business and IT&D; stakeholders
• Drive adoption through training, demos, onboarding of new users and feedback loops
• Track client health and NPS, and resolve issues quickly with the AGL team Product management (a part of the role)
• Capture client requests, write clear requirements and prioritise them with the eGenie product team
• Test new features and coordinate UAT before client releases
• Help plan releases and communicate what is changing and why Requirements
• 4–8 years in client success, analytics consulting, key account management or e-commerce/category management
• Robust data and analytics
skills:
advanced Excel and comfort with dashboards (Power BI or similar); basic SQL is a plus
• Great at client relationships: able to earn the trust of senior stakeholders, with clear written and verbal communication and the confidence to present to them
• Structured and proactive, with experience turning feedback into requirements Good to have: FMCG or quick-commerce experience, and familiarity with data/SaaS products.