City PnL Head – Coliving Zolo | Coliving Business Own the city. Drive occupancy. Build systems. Deliver predictable growth. Why this role exists In coliving, a city is not just a geography. It is a full business unit with its own demand, occupancy, cost structure, customer experience, and operational complexity. At city level:
• Demand fluctuates continuously
• Supply is fragmented across multiple properties
• Resident expectations evolve constantly
• Execution gaps immediately affect occupancy and retention Without strong city-level ownership, operations quickly become reactive. The biggest failures usually happen when:
• Occupancy is managed week-to-week instead of structurally
• Sales and operations work independently instead of as one system
• Cost leakages go unnoticed
• Accountability weakens across teams
• Escalations consume operational bandwidth daily As scale increases, the city must operate with:
• Predictability
• Commercial discipline
• Structured execution
• Strong leadership ownership This role exists to ensure:
• The city runs like a disciplined business unit
• Occupancy remains stable across cycles
• Demand generation stays strong and diversified
• Resident experience remains consistent across properties
• Costs are controlled structurally, not reactively
• Teams operate with ownership and accountability
• Escalations reduce through system-led fixes If this role is solid:
• Occupancy becomes predictable
• Margins improve consistently
• Teams operate independently and efficiently
• Retention strengthens
• Growth becomes scalable If this role is weak:
• Occupancy volatility increases
• Conversion weakens
• Costs rise without control
• Escalations dominate operations
• Customer experience becomes inconsistent This role directly controls: Revenue + occupancy + retention + profitability + team performance Your mandate is clear
• Own city-level revenue, occupancy, and profitability
• Build strong demand generation engines
• Ensure consistent resident experience across properties
• Drive renewals and improve retention
• Control operational costs and eliminate leakages
• Build high-performing sales and operations teams
• Reduce escalations structurally through systems This is not a coordination role. This is a full city P&L; ownership role. About Coliving – Zolo Finding dependable accommodation has historically been fragmented and inconsistent. People settled for compromises because the system offered few trustworthy options.



Zolo reimagined living and hospitality as a connected journey. Zolo Coliving simplifies urban living. Z Vacations enables meaningful travel experiences. Z Hotels serves the modern traveler with consistency, warmth, and operational discipline. Today, over 100,000 people trust Zolo across different phases of life. Coliving works only when:
• Demand remains solid
• Occupancy stays high
• Resident experience remains consistent
• Operations are disciplined
• Costs stay under control At scale: City becomes the core operating unit of the business. This role directly impacts: Revenue + occupancy + retention + operational efficiency + profitability What you will be responsible for 1. Own City Business Performance (P&L; Ownership)
• Own city-level revenue, occupancy, and profitability
• Track daily occupancy, booking trends, and pipeline visibility
• Drive predictable performance across properties
• Improve operational and commercial efficiency continuously
• Think in business outcomes, not activities 2. Build Demand Generation & Sales Performance
• Build strong local demand channels:
• Colleges
• Corporates
• Brokers
• Local partnerships
• Improve lead-to-booking conversion across the funnel
• Track funnel performance actively:
• Leads
• Visits
• Bookings
• Reduce funnel leakage systematically
• Ensure strong alignment between sales and occupancy goals 3. Drive Operations & Resident Experience Excellence
• Ensure SOP adherence across all properties
• Maintain consistent resident experience standards
• Track complaint patterns and escalation trends
• Drive audits and operational improvements proactively
• Ensure operational discipline across teams 4. Improve Occupancy & Retention
• Maintain stable occupancy across seasonal cycles
• Drive renewals and reduce churn proactively
• Identify early retention risk signals
• Improve resident continuity and relationship quality
• Ensure smooth admission and move-in experience 5. Ensure Cost Control & Commercial Discipline
• Track property-level cost vs budget consistently
• Identify operational leakages proactively
• Ensure vendor discipline and commercial accountability




• Balance resident experience with cost efficiency
• Drive profitability without compromising core standards 6. Build Strong Teams & Leadership Depth
• Lead city-level sales and operations teams
• Set targets and review performance regularly
• Build second-line leadership capability
• Act decisively on underperformance
• Create a strong ownership and accountability culture 7. Handle Escalations & Operational Risks
• Handle critical resident, parent, or safety escalations calmly
• Ensure structured issue resolution and follow-through
• Reduce repeat escalations through root-cause fixes
• Protect resident trust and brand reputation
• Maintain operational stability during pressure situations What success looks like after 6–12 months
• Occupancy becomes reliable and predictable
• Conversion improves consistently across the funnel
• Renewal and retention rates strengthen
• Cost variance remains within planned thresholds
• Complaint repeat rates reduce significantly
• Teams operate with stronger ownership and accountability
• City operations become system-led instead of escalation-led The city begins to operate like: A disciplined and scalable business unit Performance becomes: Structured + Predictable + Scalable Who this role is for You will likely thrive here if:
• You think in business outcomes instead of tasks
• You can manage multiple operational levers simultaneously
• You balance execution speed with structure
• You are data-driven and action-oriented
• You are comfortable handling ownership and pressure
• You focus on building systems instead of temporary fixes Experience we value 5–8+ years in:
• Operations
• Sales
• Business management roles
• Experience managing:
• Multi-property operations
• Multi-unit business environments
• City-level execution
• Exposure to:
• P&L; ownership
• Demand generation
• Operations management
• Cost control Industry matters less. Business ownership maturity matters more. The impact you will have
• Direct impact on city revenue and profitability
• Build scalable demand and operations systems
• Improve occupancy and retention structurally
• Develop strong leadership pipelines
• Drive long-term city-level business growth Why join now Coliving is entering its scale phase. The businesses that win will be defined by: City-level execution excellence. This role offers:
• Full city business ownership
• High visibility and strategic impact
• Fast growth into regional leadership roles

📌 City Head (Hyderabad)
🏢 Zolo
📍 Hyderabad