Manage social media activities and online reputation across assigned client accounts. Ensure timely publishing, audience engagement and coordination with the agency’s creative and Client Servicing teams. Roles and responsibilities
• Schedule and publish approved posts, reels, stories and videos across client social media channels.
• Maintain content calendars with the Content Writer and Client Servicing team.
• Coordinate with designers and video editors for timely content delivery.
• Monitor comments, direct messages, online reviews and brand mentions.
• Respond using each client’s approved information, tone and response guidelines.
• Route enquiries and escalate complaints through the agreed process.
• Conduct social listening, competitor research and trend monitoring.
• Suggest relevant content ideas and engagement opportunities.
• Support social media promotion and coverage of client events and campaigns.
• Prepare monthly social media and ORM reports covering reach, impressions, engagement, follower growth, content performance, enquiries, reviews and response times.
• Highlight key findings and recommend improvements for the following month.




• Handle multiple accounts while maintaining accuracy and meeting deadlines.
• Maintain confidentiality when handling client information and customer enquiries. Required skills
• Hands-on knowledge of Meta Business Suite and social media scheduling tools.
• Working knowledge of Facebook, Instagram, LinkedIn, YouTube and Google Business Profiles.
• Content scheduling, publishing and calendar management.
• Community engagement and professional response handling.
• Online review management, social listening and complaint escalation.
• Understanding of social media analytics and monthly report preparation.
• Basic proficiency in Excel or Google Sheets and presentation tools.
• Clear writing, proofreading and attention to detail.
• Ability to adapt to different brands, audiences and account requirements.
• Robust coordination, organisation and time-management skills.
• Understanding of social media trends, reels and platform-specific content formats.
• Experience handling healthcare and education accounts will be an added advantage.

Experience:
2–3 years in social media management and online reputation management.

📌 Social Media (Bengaluru)
🏢 adsyndicate
📍 Bengaluru